Customer Operations Manager

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer's...

Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex queries....

Requirements:Team Leadership: Inspire and empower a team of customer service representatives, guiding them towards success. Set clear performance goals, provide regular feedback, and conduct performance evaluations to drive continuous improvement. Cultivate a positive and collaborative team environment that fosters growth and teamwork.Customer Relationship...

Responsibilities: Collaborate with crossfunctional teams to gather campaign assets, both online and offline, and ensure timely delivery. Communicate with internal and external groups to ensure marketing materials comply with regulations. Identify issues, risks, and benefits of website content and functionality updates, and outline business impacts. Provide...

Human Resources Management: Establish effective communication and collaboration with HQ HR ensures that all the HR practices at local level align with the broader organizational strategies and goals. By relaying important information, feedback, and local insights to HQ, the HR Manager should adapt HQ strategies to fit the local context, ensuring that...

What A Day Looks Like:***: - Daily Funding reviews and processing.***: - Daily data reconciliation and generation of reports.***: - Statistics collation and analysis.***: - Identify, analyse, and report abnormal funding situations or issues.***: - Risk Analysis from a Funding Standpoint.***: - Case processing.***: Requirements: Bachelor's degree in Business...

Work closely with the sales team and provide pre-sales support and technical solution to customers - Responsible to understand customer requirements, environment and challenges, able to provide tailor-made solution and implementation to clients - Involve in the whole process of pre-sales cycle - customer meeting, user requirement study, solution design,...

Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from...

Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from...

Key Responsibilities: Install and configure computer hardware, software, systems, networks, printers, and scanners. Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests. Provide technical support across the company to ensure optimal operations. Set up accounts for new users and assist with password...

Key Responsibilities: Install and configure computer hardware, software, systems, networks, printers, and scanners. Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests. Provide technical support across the company to ensure optimal operations. Set up accounts for new users and assist with password...

1. Ensure airworthiness of the aircraft for the work performed through the WP, sign the Certificate of Release to service and deliver back the aircraft to customers.Participate in the Working Party Preparation with the preparation group (Work scope, Work planning, Resources Doc/Material/Logistic).Allocate tasks to staff according to the competence...

Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone. Delivering outstanding customer service to clients through Live chat,...

Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone. Delivering outstanding customer service to clients through Live chat,...

Responsibilities: Facilities Management: Ensure optimal maintenance of office facilities by promptly addressing issues and coordinating with external service providers. Office Renovations: Oversee the review of contracts and manage office fitouts to create a comfortable and productive working environment. Budget Management: Support in overseeing the budget...

You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...

The Customer Service Operations Manager is responsible for overseeing all customer service operations for our BPO client accounts. This includes managing a team of customer service representatives, ensuring operational efficiency, maintaining high quality standards, and meeting client performance metrics.Key Responsibilities: Manage a team of customer...

We are looking for a Customer Operations and Documentation Officer for our existing clients. It is a great opportunity in a growing logistics company based in Kuala Lumpur. Potential of career advancement to become a vital member of the group and grow to the next level.Job Scope: To effectively manage and control customers' air and ocean freight logistics in...

Key Responsibilities: Provide strategic and daytoday leadership for our inbound contact center, ensuring that customer service goals are met and operational efficiency is optimized. Utilize advanced data analysis tools and methodologies to track, analyze, and interpret customer support metrics, customer satisfaction data, and team performance. Develop,...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...