Assistant, Recovery
2 weeks ago
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.
Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
But we are just getting started We have much room for improvement and many ideas that will further shape the industry.
Resposibilities:
- Accountable to ensure all physical problematic parcels are attended on daily basis
- Accountable to ensure all inquiries for all problematic delivery issues are well addressed and close in timely mannered
- Accountable to conduct a thorough investigations for all problematic parcels/delivery issues within the allotted time
- To ensure all PETs created attended on the daily basis and close within the agreed SLA
- To ensure full adherence to Recovery's SOP
- To ensure full compliance in 5's concepts
- To conduct and evaluate the stock count and inventory management are tally
- To ensure the relevant stakeholders are well informed with issue that tag to order(s)
- To ensure the accuracy of data input into the recovery system
- To prepare report on the related problematic delivery issues on weekly basis
- To assist Manager/Head for any ad hoc projects and analysis as and when required
Requirements:
- Diploma/Degree in any field (fresh graduate encouraged to apply)
- Those with relevant warehouse working experience will be an advantage
- Good analytical and communication skills
- Hands on approach as work will be warehouse based
- Strong ability to grasp operation processes and systems quickly
- Must have spoken & written knowledge in English & Bahasa Malaysia
- Able to connect with people and communicate clearly
- Quick learner: we work in a fastpaced environment where you will be challenged to rapidly pick up on new concepts
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