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Customer Service Officer
2 weeks ago
Responsibilities:
- Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
- Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
- Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.
Job Requirements:
- Minimum SPM graduate and proficient with English & Chinese languages.
- Possessed experiences in customer service line, preferably in Call Centre.
Working hours:
- 5.5 days, fixed day shift
Job Types:
Full-time, Permanent
Salary:
RM3, RM4,500.00 per month
Experience:
- Customer service: 1 year (preferred)
Language:
- Mandarin (preferred)
- English (preferred)
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