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Quality Auditor

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

Requirements
-
Must have at least 1 years' experience in
QA
Contact Centre:Must able to communicate in
English fluently: Above average skill handling MS office Must possessed at least Diploma and above Solid experience in effective usage of data analysis tools and statistical analysis
Responsibility

  • Provided regular updates to team leaders, managers and Clients on quality metrics by scrubbing DSAT/CSAT
  • Provide feedbacks on strength and weaknesses of agents and to recommend ways to improve performance
  • Preparing for daily / weekly / monthly reports on agent performance
  • Survey Subject Matter Expert (SME) and responsible to provide improvement plan.
  • Compliance for the customer service team.

Working Timing

  • Monday to Friday
  • 9.00am to 6.00pm

Remuneration Package

  • Basic: RM RM3500.00
  • KPI allowance: up to RM500.00/month
  • Attendance allowance: RM100.00/month

Working Location

  • Menara Tokio Marine Life, Jalan Tun Razak (KL)

Salary:
RM3, RM3,500.00 per month

Benefits:

  • Maternity leave
  • Parental leave

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Attendance bonus
  • Performance bonus

Application Question(s):

  • Do you have any notice period to serve?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • QA
Call Center: 1 year (preferred)