Developer, Bmc Itsm
2 weeks ago
Job Information:
Workplace
- HybridIndustry
- TelecommunicationsCity
- Kuala LumpurState/Province
- No valueCountry
- MalaysiaZip/Postal Code
-
Developer, BMC ITSM to join their team.
This is an exciting opportunity to expand your skillset, and achieve job satisfaction and work-life balance.
Responsibilities:
Development
- Facilitate business and technical requirements sessions with Business Users.
- Demonstrate BMC Remedy solutions to Business Users.
- Design productbased or custom solutions based on BMC Helix ITSM (Remedy) Best Practices.
- Draft requirements, technical installation/configuration, and customization specification documents.
- Estimate the level of effort to design or deploy products or solutions.
Support
- Provide L2/L3 support whenever necessary.
- Will act as SME on BMC Helix ITSM and responsible to respond on business requests for product or solution information.
Maintenance
- Work directly with BMC to renew licenses and create defects.
- Perform maintenance such as performance tuning, archiving, etc.
Job Requirements:
- 03 years experience.
- Basic understanding of ITSM tools like BMC Helix, ServiceNow, Jira Service Desk, and Freshdesk.
Basic programming skills
- Java, Python, or similar programming languages.
- Strong Problem-Solving and Analytical Skills.
- Highly motivated and resilient and able to adapt to change.
- Excellent written and verbal communication skills with the ability to present technical details to a nontechnical audience.
Good to Have
- Experience with BMC Helix ITSM (Remedy) configuration and development, implementation, and support of the platform.
- Development experience in any of the following: RESTbased integrations following industry standards
Education Requirements:
- IT or Computer Science related Diploma / Degree
WHAT'S ON OFFER
Your interest will be treated with strict confidentiality.
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