Developer, Bmc Itsm

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia TechBridge Market Full time

Job Information:

Workplace

  • HybridIndustry
  • TelecommunicationsCity
  • Kuala LumpurState/Province
  • No valueCountry
  • MalaysiaZip/Postal Code
If you are passionate about playing a key role in the success of Singapore's first digital network operator, providing a suite of communications services, we want to hear from you- Our client is a well-established brand in the Telecommunications Industry and is now looking for a passionate and driven
-
Developer, BMC ITSM to join their team.

This is an exciting opportunity to expand your skillset, and achieve job satisfaction and work-life balance.

Responsibilities:

Development

  • Facilitate business and technical requirements sessions with Business Users.
  • Demonstrate BMC Remedy solutions to Business Users.
  • Design productbased or custom solutions based on BMC Helix ITSM (Remedy) Best Practices.
  • Draft requirements, technical installation/configuration, and customization specification documents.
  • Estimate the level of effort to design or deploy products or solutions.

Support

  • Provide L2/L3 support whenever necessary.
  • Will act as SME on BMC Helix ITSM and responsible to respond on business requests for product or solution information.

Maintenance

  • Work directly with BMC to renew licenses and create defects.
  • Perform maintenance such as performance tuning, archiving, etc.

Job Requirements:

  • 03 years experience.
  • Basic understanding of ITSM tools like BMC Helix, ServiceNow, Jira Service Desk, and Freshdesk.


Basic programming skills
  • Java, Python, or similar programming languages.
  • Strong Problem-Solving and Analytical Skills.
  • Highly motivated and resilient and able to adapt to change.
  • Excellent written and verbal communication skills with the ability to present technical details to a nontechnical audience.

Good to Have

  • Experience with BMC Helix ITSM (Remedy) configuration and development, implementation, and support of the platform.
  • Development experience in any of the following: RESTbased integrations following industry standards

Education Requirements:

  • IT or Computer Science related Diploma / Degree

WHAT'S ON OFFER
Your interest will be treated with strict confidentiality.
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