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4pl - On-site Logistics Team Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Allyn International Services, Inc. Full time

Responsibilities:

Manage escalations and day to day operations of applicable clients
Maintain daily KPI reports and ensure KPI meeting targets
Create and maintain data analysis reports as requested
Responsibility for billing, Profit & Loss, and financials for applicable clients
Act as back up to the next in command as requested
Facilitate prompt issue resolution and oversee issue resolution within department
Distribute workload efficiently among team leaders.
Ensure client satisfaction
Exhibit Allyn core values
Manage IT projects and special projects
Travel to client locations as needed
Participate in sales, marketing, and business development
Publications and articles
Sales trips
Marketing campaigns

Supervise employees in regard to:

Time sheets and time off
Performance reviews and Personal Development Plans (PDPs)
Disciplinary action and write ups
Policy compliance
Coaching
Employee growth
Employee engagement

Competencies:

MS Office proficiency
Excellent customer service
Leadership skills
Integrity
Issue resolution experience
Presentation skills
Sales skills
Active listening
Excellent written and verbal communication skills
Decision making abilities
Problem solving skills
Planning and organizational skills
Data analysis skills
Project management

Education or Experiences:

Bachelors or equivalent college degree - focus in Logistics preferred

International logistics experience preferred:
transportation, customs, warehousing, supply chain principles, geographical concerns, political nuances of economic zones
Previous experience managing others or having direct reports, preferably with a team size of 40+ and has overseen remote employees
SAP and ERP experience required
Familiarity with different modes of transportation, such as air, ocean, over-land, couriers
Experience in the oil and gas industry preferred
Experience in a 3PL or 4PL environment preferred

Incoterms experience preferred:
CPT, CFR, EXW, CIF, FCA, DDP, FOB