Policy Enforcement Team Leader, Trust and Safety

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About

Policy Enforcement Team Leads ensure the team is trained and equipped for this critical task, and that it is able to deliver reliable support in a sustained manner.


This role may include limited exposure to harmful or distressing content, which includes but is not limited to: bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; or murder.


Responsibilities:

  • Manage a team of Policy Enforcement Specialists to provide effective policy guidance, manage the marketlevel rollout of policy changes, maintain uptodate policy documentation, and ensure all tasks are completed to a high degree of quality and on time.
  • Plan and communicate daily/weekly workload to your team of Policy Enforcement Specialists and delegate duties to relevant people.
  • Train and develop team members, and monitor performance and progress.
  • Support the Head of Policy Enforcement on delivering process improvements, including through projects which develop or enhance the effectiveness with which policies are implemented globally.
  • Manage and oversee projects & initiatives to improve policy implementation and enforcement at the market level.
  • Support senior leadership by providing insights, analysis, and team feedback in a timely manner.
  • Partner with XFN Teams internally to ensure Policy team support for quality and appeal processes at scale
  • Work closely with crossteam leaders and management to provide Policy support for quality improvement efforts.

Qualifications:

Minimum Qualifications

  • Minimum 1 year of recent experience as Market Specialist, QA or Moderation Team leader.
  • Minimum 1 year of experience in managing multicultural teams with diverse skills/ Team Lead/coaching/Mentoring/Training.
  • Strong people management and development skills, leadership skills, with a good understanding of Bytestyle Leadership Principles.
  • Indepth knowledge of performance metrics.
  • Strong data analysis and data visualisation skills, musthave for Lark Sheets and MS Excel and plus for SQL & R & Tableau
  • Strong Project Management skills
Preferred Qualifications

  • Natural communicator with great interpersonal skill and full working proficiency in English (verbal & written communication).
  • Preparation of monthly status/progress report for projects/tasks.
  • Proven track record of working with crossfunctional partners, across different countries/time zones.
  • Strong attention to detail and ability to work independently, demonstrating good judgment, training and leadership skills.
  • Proven ability to multitask with good time management skills.
  • Some flexibility with working hours.
  • Your ability to work in a high tempo environment, adapt, respond to daytoday challenges of the role.
  • Your resilience and commitment to selfcare to manage the emotional demands of the role.
  • TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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