J - Customer Service Executive mandarin Speaking

2 weeks ago


Johor Bahru, Johor, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time
1. Manage incoming and outgoing phone calls.

  • Handling client sales inquiries on social media platforms and webmail.
  • Handling client queries through all other forms of communication channel.
  • Actively follow up with prospective customers and persuade clients to sign up for our
services.

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow up with clients to garner feedback for service improvements.
  • Provide accurate, valid, and complete information.
  • Identify, assess customers' needs and render assistance to achieve satisfaction pertainingto their services with the company.
  • Keep records of necessary customer interactions and enter all information required into the company database and official whatsapp group chats.
  • Follow communication procedures, guidelines, and policies.
  • Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.


If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.

Appreciate if you can include details below in the resume:

Current Address / Location:

Current salary:

Reason of leaving:

Expected salary:

Notice period:

Whatsapp:
Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number:
JTKSM 1252

Salary:
RM3, RM3,800.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Monday to Friday
  • Night shift

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)


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