Bank Customer Service

Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

Get to know the Role: Promote and enhance digital selfhelp experience through Help Centre FAQs Own the customer issue resolution endtoend; ensuring effective follow through and escalation to internal & external parties as necessary to resolve any issues from our customers Meet individual and team qualitative and quantitative customer experience performance...

Providing accurate information and resolving customer issues related to digital banking products and services. Maintaining a high level of product knowledge to effectively support customer need Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. To meet the Key Performance Indicator (KPI) monthly....

Requirements:Minimum 1 years' experience in a BANKING customer service environment (mandatory)Strong banking knowledge is an added advantageMUST BE Fluency in English and Mandarin languages (Spoken & Written) (mandatory)Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voiceJob...

_Job Summary:_- _Providing accurate information and resolving customer issues related to digital banking products and services.Maintaining a high level of product knowledge to effectively support customer needs.Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.To meet the Key Performance Indicator (KPI)...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,000 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 3 weeks providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days )Working Hours:...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,800 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 1 month providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days)Working Hours:...

If you are looking to excel and make a difference, take a closer look at usThe Personal Financial Services Business Operation Manager's key responsibility is to lead and manage a team of Operation Executive and to support and monitor our HQ MDS Sales Team operational functions and to build up the processes that meet our business objectives.Business...

__ Attending to inbound calls only and assisting customer's inquiries pertaining to credit cards No Sales and outbound calls are required. Adhoc assignments or tasks assigned by Supervisor.- Job Requirement:_- _SPM_ with 2yrs experience ,_ Diploma, Degree_ Good English communication and written skills. Must be able to work on rotational shifts_(NO OVERNIGHT...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,000 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 3 weeks providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days )Working Hours:...

Job Summary: Providing accurate information and resolving customer issues related to digital banking products and services. Maintaining a high level of product knowledge to effectively support customer need Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. To meet the Key Performance Indicator (KPI) monthly....

If you are looking to excel and make a difference, take a closer look at usFunctional (job responsibilities) Engage customers for cross sell purpose via phone in promoting HLB credit cards / personal loan by using probing, qualifying and closing skills. Generate additional leads through referrals for acquiring New-ToBank customers. Cross sell and up sell to...

If you are looking to excel and make a difference, take a closer look at usJob Responsibilities: To coordinate within the department for risk, compliance controls and audit matter affecting departments To develop and provide guidance to all Consumer Collections Units in completing selfassessment To implement a plan for checking and/or perform onsite audit on...

If you are looking to excel and make a difference, take a closer look at usThe Personal Financial Services Business Operation Executive's key responsibility is to support the HQ Sales team's processes and operational needs and to ensure compliance with guidelines & regulations. This includes placing controls in place for the processes as identified through...

Answers inbound calls/chats and makes outbound calls, as necessary Evaluate problems and complaints of the callers and provide proper solutions to them Respond to the needs of customers and provide personalized service Provide information on the company's products or services and generate interest in the offer Upsell products and services Research needed...

If you are looking to excel and make a difference, take a closer look at usOverview Responsible for the overall quality of the Change Management process and accountable for daytoday operation and maintenance of IT Change Management processes, standards, methods, and tools in support of IT and Business Unit strategies. Overall Responsibilities Responsible to...

Overview:The applicant is expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can offer our customers.You are expected to be a team player, capable of representing information on behalf of our clients and...

EMCO Execuitve is growing into the leading recruitment consultancy in this region specializing in middle management, senior recruitment and executive level placements. We endeavour to satisfy our client's complete requirements by developing and customizing our services to enable an accurate fit within the specific need, each time. We offer talent management...

Job Responsibilities: Deliver qualitative services to customers. Promote bank products and services. Build customer relationships. Maintain and manage existing accounts. Capture new accounts. Respond to customer inquiries and resolve them. Maintain customer database and update periodically. Recommends potential products or services to management by...

Responsible for the overall quality of the Change Management process and accountable for day to day operation and maintenance of IT Change Management processes, standards, methods and tools in support of IT and Business Unit strategies. Responsible to ensure that changes are efficiently and effectively recorded, evaluated, authorized, prioritized, planned,...