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IT Service Management

3 months ago

Subang Jaya, Selangor, Malaysia Hong Leong Bank Full time
If you are looking to excel and make a difference, take a closer look at us

Overview
Responsible for the overall quality of the Change Management process and accountable for daytoday operation and maintenance of IT Change Management processes, standards, methods, and tools in support of IT and Business Unit strategies.
Overall Responsibilities Responsible to ensure that changes are efficiently and effectively recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled fashion. Liaises with and supports business unit, project, and IT support staff to utilize and continuously improve IT Change Management practices in line with the ITIL best practice framework. Develops and maintains IT Change Management principles, standards, plans, and procedures and their implementation within the agreedupon scope. Provides guidance, answers questions, and guides staff in the correct use of the change process and identifies training requirements, and provides training for staff if necessary. Schedules and chairs Change Advisory Board meetings and coordinates urgent changes among the IT support team. Responsible to review changes prior to moving them forward for Change Advisory Board review. Assists auditors with auditing the activities of the Change Management function for compliance with established procedures and IT control framework. Responsible to generate weekly change log close reports and regular monthly management reports related to process outcomes and KPI reporting on the effectiveness of Change Management. Jobholder Requirements:
  • Malaysia citizen
Min Diploma in Computer Science or related field. 23 Years working experience in IT field. Knowledge in Microsoft Office/G-Suite on reporting analytics and presentations. Good verbal, written communication skills and the ability to work independently with mínimal supervision. About Hong Leong Bank_
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a DigitalattheCore ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
We seek to strike a balance between diversity, inclusion and merit to achieve our _
mission of infusing diversity in thinking and skillsets into our organisation._
are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive lifelong learning, achieve their career aspirations and grow talent from within our organisation._