Service Delivery Manager, Asia Pacific
7 days ago
Job Summary
We are seeking a highly experienced Service Delivery Manager to lead our Asia Pacific team in implementing and developing our Service strategy. The successful candidate will be responsible for driving growth, achieving performance targets, and ensuring high levels of customer satisfaction.
Key Responsibilities
- Develop and implement the Service strategy across the Asia Pacific region, working closely with the Hub Services Sales team.
- Drive growth initiatives to meet targets, building and supporting business cases for investment opportunities.
- Ensure the implementation of standard Service platforms, promoting synergies and developing Service delivery processes to drive efficiency and operational excellence.
- Optimize the Service delivery process, leading consolidation of functions across countries where applicable, and identifying and building hubs to serve across geographies.
- Contribute to risk assessments related to price and quality, ensuring technical reliability, safety, and cost-effective solutions to satisfy customer needs.
- Drive efficiency by ensuring adequate skills for service team members and organizing the area of responsibility properly.
Requirements
- Bachelor's or master's degree in electrical engineering.
- 15-20 years of service in engineering, project management experience, and managing complex or large project business units in the relevant industry.
- Experience in leading a team of 20 team members, dealing with international customers on complex contracts, and proven services leadership experience.
- Experience in profit & loss responsibilities, exposure, and experience of the Asia Pacific region, and a strong network of customers within utility, O&G, infrastructure segments.
- Flexible to travel for business and strong communication and English skills.
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