Customer Onboarding Specialist

2 weeks ago


Subang Jaya, Selangor, Malaysia DHL Full time

We are hiring a talents who is able to facilitate, overseas and directs the customer implementation processes with internal & external stakeholder in Malaysia.

Apart from the process, this role executes all implementation projects, including sustainability on quality and performance after customer implementation.

Job Responsibility:

  • Focuses on monitoring, evaluating, and optimizing the performance and outcomes of implemented customer projects against daytoday operations
  • Ensuring that they align with customer requirement and deliver the expected performance and benefits.
  • Responsible for implementation function and, success of customer onboarding
  • Manages and implement global and regional implementation initiatives and rollouts
  • Contribute and implement business strategy and objectives toward Company growth
  • Propose and design solution in internal & external IT integrations involving customer systems
  • To study and identify processes to increase company competency in implementation process and qualification, includes certifications and training.
  • Coordinates with all stakeholders and content experts to achieve seamless implementation
  • Drives and supports process compliance (incl. KPI monitoring and enforcement)

We are expecting the incumbent to meet these requirements:

  • Min. 2 years of working experiences as related to Process-Driven and Customer Engagement for business onboarding.
  • Bachelor's Degree in Logistics, Business Studies or any relevant academic background.
  • The incumbent needs to be proficient in stakeholder engagement to ensure seamless experience for our customer.
  • Skillset require includes prioritizing, organizational skills, attention to detail, and proficiency in Microsoft Excel.
  • This position is located in USJ 25, Subang Jaya.


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