Onboard Success Partner

1 week ago

Subang Jaya, Selangor, Malaysia IBM Full time
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.

Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities


Onboarding Success Partners (OSP) are responsible for the delivery of a memorable and differentiated onboarding experience for our new hires.

After offer acceptance, the Talent Acquisition Partner transitions the relationship to the OSP who becomes the primary liaison from IBM for soon to be IBMers.

OSPs host Start at IBM Welcome Sessions, facilitate pre-hire slack channels and respond to new hire questions and queries to ensure that new hires are looking forward to and work ready on day one.

OSPs also connect with hiring managers through pre-hire and day one onboarding ensuring a seamless experience for all stakeholders.

Onboarding Success Partner (OSP) are responsible for creating a seamless and differentiated experience for pre-hires during the pre-onboarding phase.

This includes the delivery of administrative excellence across all activities related to onboarding such as sending new hire communications, completing compliance related activities and paperwork, scheduling events and associated tasks such as sending invites and preparing orientation materials.


The role of onboarding is integral for preparing the new hire for their IBM career and ensure that everything is ready for their arrival at IBM on day 1.

Our team play a significant part to ensure all provisioning are ready for new hires and onboarding documents are collected timely according to process guideline.

This role will be reporting to the Regional Onboarding Leader and will be part of IBM's Global Onboarding team.

What you'll do:
This position will support the HR team in building the best onboarding experience for every new joiner at IBM. The role requires one to be a meticulous and get-things-done professionally. We need someone who can think strategically, adapt quickly, and be a trusted team player.

  • Coordinating requests and delivery of all provisioning items for new hires
  • Responsible for appropriate followup of each required element in the onboarding process within time frames established.
  • Handle communications and inquiries from new hires where applicable.
  • Audit and review all new hire documents as per the statutory and company requirements.
  • Ensure employee data collected at onboarding stage reaches HR system(s) in a timely manner.
  • Participate in projects or tasks assignment when required.
MYQ22024

Required Technical and Professional Expertise

  • Competent in Japanese language skills, both spoken and written.
  • Proficiency in English.
  • Orientation on detail & Precision.
  • Ability to work in fastpaced environment and adapt to different time zones.
  • Energetic and enjoy interacting with people from different experiences and hierarchy in organization.
Preferred Technical and Professional Expertise

  • Prior relevant onboarding experience


About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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