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Customer Care Executive

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Heal Wellness Sdn Bhd Full time
1.

Welcome and Greet Customers:
Welcome customers as they enter the center.

Ensure customers are attended to with food and drinks.

Customer Communication:
Inform customers of deals and promotions.

Issue Resolution and Assistance:
Resolve customer issues and provide appropriate solutions.

Assist in handling customer inquiries and problem resolution for complaints.

Appointment Coordination and Database Management:
Coordinate and record customer appointments.

Conduct capacity planning for smooth operational flow.

Update and protect customer databases in a timely manner.

Documentation and Reporting:
Document customer interactions and feedback.

Report all customer voices promptly to management.

Verify and analyze documents provided by clients/customers.

Interdepartmental Communication:
Communicate effectively with other departments to address customer needs.

Workspace Management:
Ensure the workspace remains tidy and equipped with relevant tools and resources.

Facilitate stock management for items used in the operation.

Continuous Improvement and Training:
Continuously strive to develop and maintain good rapport with customers.

Familiarize with all up-to-date company products and services.

Be a great listener for gathering necessary information to make effective and timely decisions.

Customer Satisfaction and Comfort:
Perform excellent customer service.

Ensure the overall comfort and satisfaction of customers.

Supply Management Coordination:
Coordinate with the admin office for tasks related to supply management, including stationeries and treatment consumables.

Teamwork and Flexibility:
Multi-task when not occupied with specific job responsibilities, fostering a spirit of teamwork.

Additional Responsibilities:
Inform customers of deals and promotions.

Perform other tasks, duties, and responsibilities as required and assigned by management.

Pay:
RM2, RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion