Hotel Front Office Assistant

2 weeks ago


Ipoh, Perak, Malaysia Golden Roof Hotel Ampang Ipoh Full time

Responsibilities

  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements:

  • Required language(s): Bahasa Malaysia, English
  • Pleasant personality and positive working attitude.
  • Must be willing to work on shift including working on weekends and public holidays.

Pay:
RM1, RM1,600.00 per month

Ability to commute/relocate:

  • Ipoh: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Front Office Assistant: 1 year (preferred)

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