Front Office

2 weeks ago


Ipoh, Perak, Malaysia Quest International University Full time

Position:
Front Office & Housekeeping Trainer Cum Tutor

Requirements:

  • Good interpersonal skills and demonstrated ability to work with students and staff from a diverse range of backgrounds
  • Excellent command of spoken and written English

Job Descriptions:

  • To train students/participants in primary front office duties that will develop lasting relationships with guests and build loyalty to drive hotel revenue.
  • To anticipate guests' needs ahead of time and respond to requests effectively.
  • Correct guests' issues in a timely and professional manner.
  • Manage guest checkin and checkout procedures, reservations, and payments.
  • Confirm transactional data, clearly communicate costs and fees, and post room charges.
  • Monitor reservations to track incoming parties and special events.
  • Handle payment processing duties, and provide customers with receipts and proper bill and change.


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