Hotel Front Desk Supervisor

1 week ago


George Town, Penang, Malaysia ALV Management Sdn Bhd Full time

ALV is a youthful, expansionary organisation that was established since 2017 that has the core values of positivity, people first, integrity, hard-working and fun loving culture.

We treat each other with trust, integrity and above all, respect. Everyone at ALV is eager to learn, excel and achieve greater heights.

Location :
Penang


Responsibilities

a. Guest Services

  • Welcome guests upon arrival and facilitate efficient checkin and checkout processes.
  • Assign rooms and manage room changes as needed.
  • Handle new reservations and bookings, ensuring accurate data entry into the hotel system.
  • Provide guests with comprehensive information about the hotel, available rooms, rates, and amenities.
  • Address and resolve guest inquiries, complaints, and requests promptly and courteously.
  • Promote and upsell additional hotel facilities and services where appropriate.

b

Front Desk Operations:


  • Oversee daily front desk operations, ensuring all tasks are completed efficiently and accurately.
  • Manage online and phone reservations, maintaining uptodate records of bookings and payments.
  • Handle cashier duties, including processing payments and verifying credit card information.
  • Perform closing audits at the end of each shift.

c

Coordination and Communication:


  • Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished to meet guests' needs.
  • Communicate effectively with other departments to ensure smooth operations and exceptional guest experiences.

d

Training and Development:


  • Provide training to front desk staff on hotel systems, procedures, and customer service standards.
  • Assist in the ongoing development and motivation of front desk team members.

e

Additional Duties:


  • Perform any other tasks as assigned by superiors to support hotel operations.
  • Participate in training for navigation of hotel systems and online booking engines.

Requirements:

  • Basic Language Proficiency (English & Malay)
  • Able to converse in Mandarin is a plus
  • Digitally savvy, good with using online software and mobile.
  • Able to work on Shift Rotation Basis (Morning, Afternoon, Overnight, Mid-Morning)
  • Minimum Education: SPM
  • Good Customer Service Skills
  • Responsible, Independent, Honest and Hardworking
  • Excellent communication and organizational skills
  • Training will be provided for navigation of Hotel Systems and Online Booking Engines.
  • Previous hospitality experience would be advantageous.
  • Wellpresented and professional appearance.
  • Ability to learn on the job.

Pay:
RM3, RM3,400.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift

Supplemental pay types:

  • Performance bonus


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