Front Office Executive

2 weeks ago


George Town, Penang, Malaysia Macalister Hotel by PHC Full time
_
Job Description_

  • Check
- in function: Register and assign rooms to arriving guests and ensuring that registration records are completed with all required information needed.

  • Check
-out function: Handle check-out of departing guests according to the Standard Operating Procedures of the Hotel.

  • To manage cashiering and hotel reservations.
  • Maintain excellent relationship with our inhouse guests and project a courteous and hospitable attitude at all times.
  • Provide our guest with comprehensive information about hotel facilities, services, special events, tourist attractions, restaurants, entertainment facilities and current events in the local area.
  • Handle guests' requests/complaints and when necessary to immediately refer problem and/or complaint to the Front Office Assistant Manager/ Manager for advice and further follow up action as per our SOPs.
  • Ensure professional and courteous working relationships at all times and to maintain an effective flow of communication with all colleagues in the hotel operations.
  • To multi task and to support housekeeping room cleaning work.
  • To undertake adhoc assignments from your Superior from time to time.

Pay:
RM1, RM2,100.00 per month

License/Certification:
- driving license B2 or D? (required)
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