Concierge

2 weeks ago

Seri Kembangan, Selangor, Malaysia Mines Beach Resort Full time

Responsibilities:

  • Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
  • Provides guests with information about attractions, facilities, services, and activities in or outside the property.
  • Makes guest reservations for air or other forms of transportation when requested.
  • Obtains necessary itinerary tickets.
  • To ensure a proper use of the telephone etiquette standards.
  • To ensure to follow the SOP for concierge operations, bellmen and valet parking.
  • To ensure that all necessary equipment is maintained properly with sufficient stock for daytoday operations.
  • To ensure that guest luggage records are accurately maintained and all special requests are met.
  • Process and deliver messages for Guests.
  • Deliver and safely storage Guest luggage.
  • Stay current and up to date with all hotel services as well as daily VIP requests and special events.
  • Ensure orderliness and safetyguidelines around the lobbyand front door areas.
  • Provide support to Management as required, in cases of emergency.
  • Project a professional manner with an emphasis on hospitalityand Guest service.
  • Maintain a clean, healthy, and safety working area.
  • Coordinates guest requestsfor special services or equipment with the appropriate department.
  • Handles guest complaints and solve problem to the degree possible.

Requirements:

  • SPM or certificates in related field
  • Minimum 12 years of working experience in the same field
  • Good communication skills
  • Posses driving license (able to drive manual vehicle)
  • No health issue / previous injury
  • Presentable
  • Able to start immediately will be added advantage

Job Type:
Permanent

Salary:
RM1, RM1,700.00 per month

Benefits:

  • Meal allowance

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

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