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Key Account Manager

3 months ago

Bayan Lepas, Malaysia DHL Full time
We are looking for talents who experienced in forwarding/ logistic knowledge to join our Penang Sales team. This role will be acting as Key Account Manager by providing customer personalized approach and service.

The role required to execute the below tasks and initiative:

  • Lead the geographic profitability development of designated GCS and/or MNC Accounts through positioning DHL as a strategic business partner, and delivering agreed programmers, through a team drawn from across the DHL network.
  • Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved
  • Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts
  • Implement global and regional account acquisition / development approaches and platforms
  • Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled
  • Manage and coordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions
  • Develop plans to deny competitor penetration into the accounts
  • Coordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL
  • Establish and implement a pricing review timetable that ensures improving margins from designated accounts
  • Adhere to regional standards on profit margins
  • Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification
  • Identify, establish and manage multitier relationships across customer and DHL organisations to ensure a longterm business partnership and achievement of corporate goals
  • Build and maintain executive relationships within the designated GCS/MNC customer accounts

To be successful in this role, we are expecting the below:

  • Possess Diploma/ bachelor's degree in Logistic Management & Transportation or any equivalent academic background.
  • Minimum 4 year working experience in the freight forwarding business.
  • Exposure to Freight Forwarding will be added advantage.
  • Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook
  • Fluency in conversing and writing in English is require as this position will interact with clients and aboard colleagues.

Skills required:

  • Initiative
  • Problem solver and willing to take more responsibility.
  • Analytical (attentive to details)
  • Customer Orientation
  • Planning and Organizing (able to Be Multitasking)

Attribute required:

  • Work Independently (mínimal supervision)
  • Positive Mindset (able adapt to system changes)
  • Fast learner & Proactive
  • Good selfdisciplinary
  • Work under pressure
**This position will be based at our Penang Branch, Bayan Lepas.

What can DHL offer you?
Attractive remuneration package + insurance coverage + flexi benefits

Flexible Work Arrangement is provided

Unlimited eLearning & Upskilling access + Internal Training Module

Working Hours is Mon-Friday 8:30AM - 5:30PM, Saturday 8:30AM - 1:00PM.

Learn more about DHL
The Freight Forwarding experts since 1815.

DHL Global Forwarding, Freight (DGFF) is part of the Deutsche Post DHL Group with over 43,000 employees in 101 countries.

Our air, ocean, and overland freight forwarding services standardized transport as well as multi modal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. We are recognized as a Global Top Employer with 6 regions and 35 countries.

Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.

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