Customer Support Officer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

Industry/ Organization Type:
Industrial Machinery Installation & Rental

  • Position Title
    :Customer Support Officer/ Customer Service Officer (Operations):
  • Working Location: Tuas
Working Hours: 5 Days, Tuesday - Friday (8 am - 6 pm)/ Sat (8 am - 5 pm)

  • Salary Package
    :Basic Up to $2,800 + Variable bonus:
  • Duration: Permanent

Key Responsibilities

  • Conduct firstlevel investigations into customers' complaints.
  • Escalate complex issues to relevant departments or management when necessary.
  • Coordinate with the technicians to schedule and confirm service appointments.
  • Organize servicing schedules and liaise with technicians on daytoday operations.
  • Foster customer engagement, focusing on satisfaction and building loyalty.
  • Execute additional tasks as delegated by your Superior.

APPLY NOW

  • Minimum NITEC graduate / GCE 'O' Level certificate / GCE 'A' Level certificate or equivalent.
  • Minimum 1 to 2 years relevant experience in call centre/ customer service.
  • Applicants with no prior experience but possess a strong willingness to learn may be considered for this role.
  • Must be able to multitask in a fastmoving environment.
  • Proficient in MS Office.
Anradus Pte Ltd | EA License No.

20C0161 | Angel Lim | EA Reg No:
R1769781

Job Types:
Full-time, Permanent

Salary:
RM6, RM8,400.00 per month

Application Question(s):

  • Are you aware that this position is based in Singapore?


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