Customer Support Officer
2 weeks ago
Summary:
Your Missions:
- Communicate and explain basic information to the customer
- Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
- Ensure first contact resolution and effective followup with Service partners and internal departments to ensure case closure in accordance to our service standards
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints Supporting team and management in any tasks which may require assistance
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Our Requirements:
- Native Chinesee with excellent verbal and written communication skills in English.
- Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
- Possess strong time management skills and is motivated to exceed expectations.
- Ability to multitask and use the information provided by customers to tailor responses and actions to meet specific needs.
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
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