Customer Success Executive

2 weeks ago


Kota Damansara, Malaysia Effortless Beauty Sdn Bhd Full time

Join Our Dynamic Team as a passionate Customer Success Specialist
Are you seeking a different kind of working experience that's far from mundane? Do you thrive in a fast-paced, dynamic environment with exciting and ever-evolving tasks? Are you eager to collaborate with supportive colleagues who foster growth and innovation? If so, we want you on our team

Your role will be centered on providing exceptional gifting solutions to our valued customers.

About Us:

What We're Looking For:

We're in search of exceptional individual who embody the following qualities:

Open and Honest:
Transparency is key to our success, and we value individuals who communicate openly and honestly.

Resilience and Learning:

We appreciate those who aren't afraid to take risks, admit their mistakes, and view them as opportunities for growth.


Results-Oriented:
Our team members are driven by results and continuously seek ways to improve and innovate.

Fun, Spontaneous, and Enthusiastic:

We believe in maintaining a positive and enjoyable workplace, so if you bring a fun, spontaneous, and enthusiastic spirit to the table, you'll fit right in.


What your day will look like

  • Provide prompt and professional service support to customers looking for products and services
  • Helps source and recommend the best customised package based on customers' needs
  • Call and follow up with existing database contacts to explore new sales opportunity
  • Prepare proposal and follow up with the client on lead's status
  • Build relationship with customer by engaging them in text messaging or calls
  • Approach new potential customers by cold calling
  • Updating Linkedin profile, message and reply using the platform
  • Qualify leads, and convert from cold to warm leads
  • Update sales lead status on a daily basis

Who you are

  • Enjoy speaking and engaging with people especially new connections
  • A natural sales person can sell anything given to you
  • Spontaneous when it comes to fixing issues and suggesting ideas
  • 2+ years experience in sales or customer service positions
  • Fluent/Native English (spoken and written)
  • Ability to selfmanage, multitask, prioritize and manage your time effectively
  • Strong interpersonal and communication skills people's person
  • Enjoy closing sales, is not shy to speak and able to conduct professional presentation
  • Positive and upbeat attitude, strong sense of ownership and accountability
  • Curiosity and Openness not afraid to ask questions and raise flags
  • Hardworking, self motivated and takes initiative
  • Loves flexibility and fun team

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Free parking
  • Gym membership
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Do you enjoy a sales position? Give some examples.

Experience:

  • Sales or
Customer Service: 2 years (preferred)

Expected Start Date: 12/01/2023

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