Customer Service
2 weeks ago
Roles & Responsibilities
- To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
- To maintain a professional and courteous demeanour during interactions with customers, ensuring highquality service and customer satisfaction.
- To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
- To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
- To collaborate with crossfunctional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
- Have excellent verbal and written communication in English.
- Able to travel to KL Sentral
- Able to work in permanent night and midnight shift
Benefits:
- Strategic Working Location
- Walking distance from public transportation hub
- Various mode of public transportation available (LRT, MRT, KTM, Monorail)
- Annual Leave
- Panel Clinic coverage
- EPF, SOCSO & EIS Contribution
- 5 days works + 2 days off
- Additional allowance for those who can read, write and speak Mandarin
Job Types:
Full-time, Contract
Contract length: 12 months
Pay:
RM2, RM3,300.00 per month
Application Question(s):
- Do you have experience work in any BPO or call center? If yes, please state how long in month/years of total working.
- Do you have work under any of Ecommerce platform previously? If yes, please stated name of the platform.
- Do you have experience in call center being a inbound calls agent or live chat agent?
Education:
- STM/STPM (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- English (preferred)
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