Global Service Desk Executive

2 weeks ago

Shah Alam, Selangor, Malaysia Jotun Group Full time

SUMMARY OF THE ROLE


This position will be reporting to the Global Service Desk Team Lead and will be based in Glenmarie, Shah Alam.


Responsibilities:

  • Responsible to send out daily operational updates during the shift to GSD team members and the management team.
  • To ensure that all user communications is managed in a professional, courteous and timely manner.
  • To ensure all incidents are properly logged, identified, prioritized, resolved and tracked within the company's service desk tool
  • Escalate unsolved incidents to second line support.
  • Assist with the resolution and take proactive steps to keep customers informed.
  • Provide ongoing updates for process and procedure improvements.
  • Participate in continuous improvement programs for problem handling and incident management.
  • To highlight obsolete information / updates and improvement on GSD documentation
  • Involved in segregation and following up interaction queue on daily basis.
  • Proactive monitoring such as SCOM (Global Servers), TATA (SEAP Network), IFS print (Global servers) and GSD mailboxes (GSD reporting tool) to avoid impacting business and ensure operation run smoothly
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications:

  • Bachelor's Degree with minimum 13 years of IT experience.
  • Must be proficient in verbal and written English


Personal Qualities- Acts on own initiative, makes things happen and accepts responsibility for the results.- Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.

- Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments- Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively- Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality result


We offer- We are a fast-growing paint company with proven financial success.- Career development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.- Best-in-class paint products that are unparalleled in quality.- We are a values-driven organization where Respect, Loyalty, Care and Boldness are core to the culture and success of our organization.


POSITION INFORMATION

Company:
Jotun Paints (Malaysia) Sdn. Bhd.

Contract Type:
Regular

Time Type:
Full time

CLOSING DATE ):

WHO WE ARE
Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968.

Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia.

Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of "Enablement".

We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth.

Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Malaysia and Singapore were established in 1983 and 1971, respectively.

With the consolidation of Jotun Malaysia & Singapore in 2016, the organisation has consistently delivered strong growth and profitability to become today one of the main contributors to our business in the South East Asia and Pacific region.

The company operates three factories in Shah Alam and Nilai and has a wide network of offices and warehouses across Malaysia and Singapore, providing efficient and timely response to our customers.

Our aim is to develop employees through a culture of continuous feedback, learning and growth.

Visit our

Career Page

to know more about life at Jotun.

Jotun's company culture welcomes and values differences in people.

Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc.

We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

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