Customer Service Executive

1 week ago

Brickfields, Malaysia IT Consulting Company Full time

Duties and Responsibilities:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming Calls / Chats
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Requirements:

  • Minimum Diploma or Fresh graduate are welcome
  • Willing to work on rotational shift
  • Good communication skills

Job Type:
Permanent

Salary:
RM2, RM3,500.00 per month

Schedule:

  • Rotational shift

Application Question(s):

  • Are you able to start immediately?
  • This job requires to work on rotational shift. Are you able to work on Shift?

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