Technical Consultant

1 week ago

Remote, Malaysia NCR Full time
About NCR VOYIX

NCR VOYIX Corporation (

NYSE:
VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.

For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.


Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions.

We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do.

Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries.

NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

About NCR Voyix

NCR Voyix Corporation (

NYSE:
VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR Voyix transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 15,000 employees in 35 countries across the globe.

About the Role


In this exciting new position, you will be responsible for working closely with our client to resolve technical issues and provide configuration support.


Responsibilities:

  • Manage NCR Retail solution configuration.
  • Provide assistance to client with technical issues and third level support.
  • Assists with classification and prioritization of incidents.
  • Maintain test environments.
  • Conducting requirements analysis, technical investigation and troubleshooting.
  • Verifying project issues and fixes.
  • Work with internal and external teams to successfully deploy the solution.
  • Provide regular progress updates and reports to the team and/ or client.
  • Act as a technical liaison for the client.

Qualifications and Experience required:

  • 3+ years of experience in an ITrelated field (preferably in any of the following: technical consultancy, system administration, user support or similar fields.)
  • Experience in solving technical problems, and followthrough actions including documenting and sharing solutions.
  • Experience working with Scripting Languages.
  • Experience working with Databases (Oracle or Microsoft SQL).
  • Knowledge of MS Products.
  • Experience working with Change Management Processes (ITIL) and Incident Management Systems (Jira, TFS).
  • Excellent, welldeveloped interpersonal, clientfacing skills.
  • Excellent communication skills, both verbal and written.
  • Ability to work towards deadlines and under pressure.
  • Comfortable working collaboratively with onsite and offsite teams.
  • Enthusiastic and Hungry to learn. Willing to take on new challenges and resolve them methodically.
  • Flexibility to work in different work times.
  • Time management skills and proven capability to prioritize tasks
  • Ability to think strategically and drive change
  • Ability to conceptualize deployment of solutions and understand issues arising

Preferred Qualifications:

  • Experience working in an agile project environment.
  • Experience working in retail and/or professional services.
  • Retail POS products knowledge is beneficial.
Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse en

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