![Pantai Hospital Sungai Petani](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
2 weeks ago
Responsibilities
- Handling all customer's queries and complaints and any other issues related to customer service.
- Managing the gathering, documentation, analyzing and monitoring customer's feedback, prepare reports and findings on monthly basis for HOD.
- Responsible for all inpatients and outpatients feedback, collate and analyze data to be presented during monthly meeting.
- Conduct team briefings and communication sessions to keep the team updated with the current happenings, promotions and changes within the hospital.
- To ensure Customer Service Quality Performance and service standard is maintained at the highest level.
Requirements:
- At least 3 years experience.
- Good interpersonal and communication skills with excellent command of English both spoken and written.
- Working experience in a hospital and direct contact with customers and patient is an advantage
Job Types:
Full-time, Permanent
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Sungai Petani: Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma/Advanced Diploma (preferred)
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