Customer Service Executive

2 weeks ago


Sungai Petani, Kedah, Malaysia Pantai Hospital Sungai Petani Full time

Responsibilities

  • Handling all customer's queries and complaints and any other issues related to customer service.
  • Managing the gathering, documentation, analyzing and monitoring customer's feedback, prepare reports and findings on monthly basis for HOD.
  • Responsible for all inpatients and outpatients feedback, collate and analyze data to be presented during monthly meeting.
  • Conduct team briefings and communication sessions to keep the team updated with the current happenings, promotions and changes within the hospital.
  • To ensure Customer Service Quality Performance and service standard is maintained at the highest level.

Requirements:

  • At least 3 years experience.
  • Good interpersonal and communication skills with excellent command of English both spoken and written.
  • Working experience in a hospital and direct contact with customers and patient is an advantage

Job Types:
Full-time, Permanent

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Sungai Petani: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)


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