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Customer Service Executive

3 months ago

Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.


As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as
Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics industry.


Whatsapp :
Kesha)

Position
Customer Service Specialist (Malay English, Work in Office)

  • Resolve customer complaints to achieve high customer satisfaction
  • Record and submit customer complaints using the internal system according to the provided SOP.
  • Provide VIP services to major customers and maintain customer relationships

Job Requirements

  • Diploma and above
  • Excellent English and Malay communication skills (written, verbal, listening)
  • 12 years of BPO experience will be an added advantage.
  • Customeroriented mindset, pleasant interpersonal skills, willing to learn and a team player.
  • Proficiency in office software and computer operation
  • Ability to work in a fastpaced working environment and work under pressure

Job Type

  • Fulltime, Shift between 9am to 9pm, 5 days a week

Salary

  • Basic RM1700-RM1800
  • Performance KPI (up to RM150 per month)

Benefits

  • EPF, Socso
  • Birthday Leave
  • Maternity leave
  • Annual Leave, Maternity Leave, Parental Leave, etc
  • Opportunities for promotion
  • Professional development

Expected Start Date:

  • Immediately

Know more about us at:

Pay:
RM1, RM1,800.00 per month

Benefits:

  • Parental leave

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • Bahasa (required)
  • English (required)