Customer Service Officer

3 weeks ago

Sungai Petani, Malaysia Respack Manufacturing Sdn Bhd Full time

JOB DESCRIPTION Position: Customer Service Personnel Department: Customer Service Reporting Line: Customer Service Manager 1. Position Objective: To achieve total customer service satisfaction. 2. Key Responsibilities & Accountabilities: a) Manage overseas customer service in shipping activities. b) Provide professional, efficient, effective and value-added services to all customers. c) Manage and maintain a good tracking system. d) Assist shipping team by helping while learning the process e) Keep records of customer interactions and transactions, recording details outstanding and comments, as well as actions taken. f) Support order processing by order form submission g) Outstanding out with confirm all in order and inform shipping to amend document if any error. h) Insurance purchase for those CIF shipment i) Ensure all the invoice forwarding received and submit. 3.0 Skills and qualifications: a) Attention to Detail —being careful about detail and thorough in completing work tasks. b) Dependability —being reliable, responsible, and dependable, and fulfilling obligations. c) Self Control —maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. d) Concern for Others —being sensitive to others' needs and feelings and being understanding and helpful on the job. e) Stress Tolerance —accepting criticism and dealing calmly and effectively with high stress situations. 4.0 Performance measures and standards a) Number of customers’ complaints (internal/external). b) Number of shipment c) Time taken to solve customers’ problems. d) Customer service satisfaction survey. e) Sales team’s objectives are met in terms of profit margin, market penetration and volume.
Respack is the game changer of the packaging industry. In each factory of the South-East Asia’s fastest growing flexible plastic packaging manufacturer, the teams work relentlessly to bring customers the best solutions available with today’s materials science and polythene extrusion technology. A mirror image of Malaysia, our people are young, diverse and enthusiastic. Experts in their own fields, they are customer-oriented and dedicated to performance. Continuously re-inventing ourselves to optimize the success and satisfaction of our customers, we strive to do things the right way from the very beginning and to always move quality forward, together with our stakeholders. Real value doesn't come from a supplier. It comes from a partner.
Bachelor's or Equivalent

  • Customer Service Officer

    1 week ago

    Sungai Petani, Kedah, Malaysia Respack Manufacturing Sdn Bhd Full time

    JOB DESCRIPTION Position:Customer Service Personnel Department:Customer Service Reporting Line: Customer Service Manager 1.Position Objective: To achieve total customer service satisfaction. 2.Key Responsibilities & Accountabilities:a) Manage overseas customer service in shipping activities. b) Provide professional, efficient, effective and value-added...

  • Customer Service Officer

    2 weeks ago

    Sungai Petani, Malaysia Pantai Hospital Sungai Petani Full time

    **Daily Routine** - To serve as the key liaison person in attending to patients/customers. - To coordinate and work closely with related unit/department to ensure smooth patient journey in the hospital. - To ensure all patients/customers inquiries and requirements are dealt with efficiently and effectively. - To proactively carry out daily hospital &/or...

  • Customer Service Executive

    3 weeks ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Trainee

    2 weeks ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation & logistics industry. Whatsapp :...

  • Customer Service Executive

    2 weeks ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Trainee

    2 weeks ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Specialist

    2 weeks ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Specialist

    3 days ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Specialist

    4 days ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Officer/executive

    1 week ago

    Sungai Petani, Kedah, Malaysia SILCOTECH INDUSTRY SDN. BHD. Full time

    Silcotech Industry Sdn. Bhd. is a Malaysian based company and it founded in year 2006. Silcotech is providing an outstanding management, world class rubber manufacturing technology, reliability testing capability facilities for our rubber component. As a specialist in contract manufacturing, Silcotech Industry can offer clients a variety of manufacturing...

  • Customer Service Officer/executive

    3 days ago

    Sungai Petani, Malaysia SILCOTECH INDUSTRY SDN. BHD. Full time

    Silcotech Industry Sdn. Bhd. is a Malaysian based company and it founded in year 2006. Silcotech is providing an outstanding management, world class rubber manufacturing technology, reliability testing capability facilities for our rubber component. As a specialist in contract manufacturing, Silcotech Industry can offer clients a variety of manufacturing...

  • Service Admin

    2 months ago

    Sungai Petani, Malaysia INDAH UTARA AUTO SERVICE CENTRE SDN BHD Full time

    Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks. As an...

  • Service Admin

    2 days ago

    Sungai Petani, Malaysia INDAH UTARA AUTO SERVICE CENTRE SDN BHD Full time

    Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks. As an...

  • Service Admin

    1 week ago

    Sungai Petani, Kedah, Malaysia INDAH UTARA AUTO SERVICE CENTRE SDN BHD Full time

    Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks.As an...

  • Customer Service Specialist

    1 week ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists (Mandarin Support), providing unrivalled support to clients within the dynamic...

  • Customer Service Trainee

    1 week ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Trainee, providing unrivalled support to clients within the dynamic transportation & logistics...

  • Customer Service Trainee

    1 week ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Trainee, providing unrivalled support to clients within the dynamic transportation & logistics industry.Whatsapp :...

  • Customer Service Executive

    1 week ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics...

  • Customer Service Specialist

    1 week ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics...

  • Customer Service Specialist

    1 week ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics...