Customer Service Officer

6 months ago

Sungai Petani, Malaysia Respack Manufacturing Sdn Bhd Full time

JOB DESCRIPTION Position: Customer Service Personnel Department: Customer Service Reporting Line: Customer Service Manager 1. Position Objective: To achieve total customer service satisfaction. 2. Key Responsibilities & Accountabilities: a) Manage overseas customer service in shipping activities. b) Provide professional, efficient, effective and value-added services to all customers. c) Manage and maintain a good tracking system. d) Assist shipping team by helping while learning the process e) Keep records of customer interactions and transactions, recording details outstanding and comments, as well as actions taken. f) Support order processing by order form submission g) Outstanding out with confirm all in order and inform shipping to amend document if any error. h) Insurance purchase for those CIF shipment i) Ensure all the invoice forwarding received and submit. 3.0 Skills and qualifications: a) Attention to Detail —being careful about detail and thorough in completing work tasks. b) Dependability —being reliable, responsible, and dependable, and fulfilling obligations. c) Self Control —maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. d) Concern for Others —being sensitive to others' needs and feelings and being understanding and helpful on the job. e) Stress Tolerance —accepting criticism and dealing calmly and effectively with high stress situations. 4.0 Performance measures and standards a) Number of customers’ complaints (internal/external). b) Number of shipment c) Time taken to solve customers’ problems. d) Customer service satisfaction survey. e) Sales team’s objectives are met in terms of profit margin, market penetration and volume.
Respack is the game changer of the packaging industry. In each factory of the South-East Asia’s fastest growing flexible plastic packaging manufacturer, the teams work relentlessly to bring customers the best solutions available with today’s materials science and polythene extrusion technology. A mirror image of Malaysia, our people are young, diverse and enthusiastic. Experts in their own fields, they are customer-oriented and dedicated to performance. Continuously re-inventing ourselves to optimize the success and satisfaction of our customers, we strive to do things the right way from the very beginning and to always move quality forward, together with our stakeholders. Real value doesn't come from a supplier. It comes from a partner.
Bachelor's or Equivalent

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