Customer Service Officer

5 months ago

Sungai Petani, Malaysia Respack Manufacturing Sdn Bhd Full time

JOB DESCRIPTION Position: Customer Service Personnel Department: Customer Service Reporting Line: Customer Service Manager 1. Position Objective: To achieve total customer service satisfaction. 2. Key Responsibilities & Accountabilities: a) Manage overseas customer service in shipping activities. b) Provide professional, efficient, effective and value-added services to all customers. c) Manage and maintain a good tracking system. d) Assist shipping team by helping while learning the process e) Keep records of customer interactions and transactions, recording details outstanding and comments, as well as actions taken. f) Support order processing by order form submission g) Outstanding out with confirm all in order and inform shipping to amend document if any error. h) Insurance purchase for those CIF shipment i) Ensure all the invoice forwarding received and submit. 3.0 Skills and qualifications: a) Attention to Detail —being careful about detail and thorough in completing work tasks. b) Dependability —being reliable, responsible, and dependable, and fulfilling obligations. c) Self Control —maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. d) Concern for Others —being sensitive to others' needs and feelings and being understanding and helpful on the job. e) Stress Tolerance —accepting criticism and dealing calmly and effectively with high stress situations. 4.0 Performance measures and standards a) Number of customers’ complaints (internal/external). b) Number of shipment c) Time taken to solve customers’ problems. d) Customer service satisfaction survey. e) Sales team’s objectives are met in terms of profit margin, market penetration and volume.
Respack is the game changer of the packaging industry. In each factory of the South-East Asia’s fastest growing flexible plastic packaging manufacturer, the teams work relentlessly to bring customers the best solutions available with today’s materials science and polythene extrusion technology. A mirror image of Malaysia, our people are young, diverse and enthusiastic. Experts in their own fields, they are customer-oriented and dedicated to performance. Continuously re-inventing ourselves to optimize the success and satisfaction of our customers, we strive to do things the right way from the very beginning and to always move quality forward, together with our stakeholders. Real value doesn't come from a supplier. It comes from a partner.
Bachelor's or Equivalent

  • Customer Service Officer

    5 months ago

    Sungai Petani, Malaysia Pantai Hospital Sungai Petani Full time

    **Daily Routine** - To serve as the key liaison person in attending to patients/customers. - To coordinate and work closely with related unit/department to ensure smooth patient journey in the hospital. - To ensure all patients/customers inquiries and requirements are dealt with efficiently and effectively. - To proactively carry out daily hospital &/or...

  • Customer Service Officer/executive

    4 months ago

    Sungai Petani, Malaysia SILCOTECH INDUSTRY SDN. BHD. Full time

    Silcotech Industry Sdn. Bhd. is a Malaysian based company and it founded in year 2006. Silcotech is providing an outstanding management, world class rubber manufacturing technology, reliability testing capability facilities for our rubber component. As a specialist in contract manufacturing, Silcotech Industry can offer clients a variety of manufacturing...

  • Customer Service Specialist

    4 months ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Specialist

    4 months ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Specialist

    5 months ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Executive

    5 months ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Executive

    5 months ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Trainee

    5 months ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Trainee

    5 months ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation & logistics industry. Whatsapp :...

  • Customer Service Representative

    7 days ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job Title: Customer Service ExecutiveJob Summary:We are seeking a highly skilled Customer Service Executive to join our team at SummitNext Technologies Sdn Bhd. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer...

  • Service Admin

    4 months ago

    Sungai Petani, Malaysia INDAH UTARA AUTO SERVICE CENTRE SDN BHD Full time

    Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks. As an...

  • Customer Service Representative

    3 weeks ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job Title: Customer Service ExecutiveAt SummitNext Technologies Sdn Bhd, we are seeking a highly skilled and customer-focused Customer Service Executive to join our team.Job SummaryWe are looking for a talented individual to provide exceptional customer service and support to our clients. The successful candidate will be responsible for responding to...

  • Customer Service

    5 months ago

    Sungai Petani, Malaysia PR VENTURE SDN BHD Full time

    **Responsibility** - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming whatsapp & call -...

  • Customer Service and Marketing Agent

    5 months ago

    Sungai Petani, Malaysia PT. Teknologi Perdana Indonesia Full time

    We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia. The number of our employees is constantly growing, as is the...

  • Service Advisor

    4 months ago

    Sungai Petani, Malaysia INDAH UTARA AUTO SERVICE CENTRE SDN BHD Full time

    Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. As an established automotive dealer with over 15 year of hands on experience, Indah Utara Group has come a long way in providing top quality services...

  • Customer Service

    4 months ago

    Sungai Petani, Malaysia RedRadar International (Recruitment Agency) Full time

    2) Provide accurate information regarding products, services, and policies. 3) Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 4) Maintain customer records and update account information as necessary. 5) Identify and assess customers’ needs to recommend suitable products or services. 6) Upsell and...

  • Customer Services

    5 months ago

    Sungai Petani, Malaysia Thong Guan Industries Berhad Full time

    **THONG GUAN IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY.**: **The Human Resources Department** Thong Guan Industries Berhad Lot 52, Jalan PKNK 1/6, Kawasan Perusahaan Sungai Petani, 08000 Sungai Petani, Kedah, Malaysia.**_Job description_** **Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service...

  • Service Manager

    4 months ago

    Sungai Petani, Malaysia INDAH UTARA AUTO SERVICE CENTRE SDN BHD Full time

    Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services. As an...

  • Customer Service Specialist

    4 months ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists (Mandarin Support),** providing unrivalled support to clients within the dynamic...

  • Customer Service Coordinator

    5 months ago

    Sungai Petani, Malaysia Ideal Healthcare Sdn Bhd Full time

    **Job description** **RESPONSIBILITIES OF THIS ROLE**: **Procurement and Filing**: - Assisting on the data sales entry. - To properly filling all the documentations. - Order processing (Preparing & monitoring the sales order, proforma invoice, invoice before issuing to customer). - Responsible for E-Perolehan system in terms of quotation, purchase order &...