Customer Service Representative

3 weeks ago


Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full time
Job Title: Customer Service Executive

At SummitNext Technologies Sdn Bhd, we are seeking a highly skilled and customer-focused Customer Service Executive to join our team.

Job Summary

We are looking for a talented individual to provide exceptional customer service and support to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving complaints, and providing VIP services to major customers.

Key Responsibilities
  • Respond to customer inquiries and obtain customer information in a timely manner through various communication channels.
  • Resolve customer complaints to achieve high customer satisfaction and maintain a positive reputation for the company.
  • Record and submit customer complaints using the internal system according to the provided SOP.
  • Provide VIP services to major customers and maintain customer relationships.
Requirements
  • Diploma and above in a relevant field.
  • Excellent English and Malay communication skills (written, verbal, listening).
  • 1-2 years of BPO experience will be an added advantage.
  • Customer-oriented mindset, pleasant interpersonal skills, willing to learn, and a team player.
  • Proficiency in office software and computer operation.
  • Ability to work in a fast-paced working environment and work under pressure.
Working Conditions
  • Full-time, shift between 9am to 9pm, 5 days a week.
Compensation and Benefits
  • Basic RM1700-RM1800 per month.
  • Performance KPI (up to RM150 per month).
  • EPF, Socso, Birthday Leave, Maternity leave, Annual Leave, Maternity Leave, Parental Leave, etc.
  • Opportunities for promotion and professional development.
Language
  • Bahasa (Required).
  • English (Required).


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