Customer Service Coordinator

7 months ago

Sungai Petani, Malaysia Ideal Healthcare Sdn Bhd Full time

**Job description**

**RESPONSIBILITIES OF THIS ROLE**:
**Procurement and Filing**:

- Assisting on the data sales entry.
- To properly filling all the documentations.
- Order processing (Preparing & monitoring the sales order, proforma invoice, invoice

before issuing to customer).
- Responsible for E-Perolehan system in terms of quotation, purchase order & tender

(Lampiran Q), Delivery Order & Invoice.
- Provide support to sales representatives while they are on outstation.
- Execute any ad-hoc tasks as required by superior.
- To execute lead by Sales Representative/ Sales and Marketing team.

**Effective management and customer relations**:

- Responsible for responding to customer inquiries.
- Handle customer complaints and escalations in a professional and empathetic manner.
- Collaborate and communicate with internal teams regarding the complaints.
- Conducting regular customer satisfaction surveys according to company protocols and compiling relevant data and reports.
- Compiling vital weekly and monthly reports to track sales progress.

**Minimum Qualifications**:

- Minimum Diploma in a relevant field such as Business Administration, Healthcare Administration, Customer Service, Mass Communication or a related discipline.
- 2-3 years working experience, preferable with working experience in the related field is required for this position. Fresh graduate is encouraged to apply.
- Must possess own transport. (Valid driving license)
- Full-time position available.

**Knowledge / Experience / Skills**:

- Strong communication skills (both verbal and written).
- Proficient in English and Bahasa Malaysia, with strong command in both spoken and

written forms. Proficiency in Mandarin is considered advantage.
- Good interpersonal selling skill as well as presentation skills
- Able to handle and work under pressure
- Knowledge in using computer/MS Office (Word, Excel, PowerPoint, Outlook), is a
- Knowledge or certification in medical device sales, healthcare or related areas may be preferred.
- Demonstrates effective problem-solving and decision-making skills.
-----------------------------------------------------------------------------------
- **About Ideal Health Care Sdn Bhd**:
Established in 1999 by Dato' Seri Dr. Haji Haminnuddin Bin Haji Abdul Hamid, Ideal Healthcare Sdn Bhd (IHSB) is a leading player in the global medical device industry. Specializing in manufacturing and distribution, IHSB has gained recognition for its commitment to quality and customer satisfaction. With over 20 years of experience, the company recently completed the IHSB Centre of Excellence (COE), a state-of-the-art facility, showcasing its dedication to meeting the increasing global demand for its offerings. As a substantial supplier to the Ministry of Health Malaysia since 2005 and with a presence in over 20 countries, IHSB aims to be a renowned brand in the future.

**Job Types**: Full-time, Permanent

Pay: RM1,500.00 - RM1,600.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales: 2 years (required)

**Language**:

- English (preferred)
- Other language (required)
- Mandarin (required)

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