Customer Service Officer

2 weeks ago

Sungai Petani, Malaysia Pantai Hospital Sungai Petani Full time

**Daily Routine**
- To serve as the key liaison person in attending to patients/customers.
- To coordinate and work closely with related unit/department to ensure smooth patient journey in the hospital.
- To ensure all patients/customers inquiries and requirements are dealt with efficiently and effectively.
- To proactively carry out daily hospital &/or wards visit and at various operational departments and communicating with the patients/customers on daily basis.
- To conduct briefing or communication session daily as to keep the team updated with the current happenings and challenges within the hospital.

**OTHER**:

- To gather patients/customers feedbacks and update Superior/HOD for corrective action and improvement, if any.
- To have initiative and work proactively to ensure that the service level standard is maintained at the highest level.
- To assist in speed up discharge process.

**COMMUNICATION AND LIASON**:

- To maintain effective communication link with hospital’s consultants and staff.
- To attend to face-to-face enquiries, VIP service, escorting, visit, guide the patients/customers and other special services required from time to time.
- To report to the respective HOD immediately of any arising matter as and when necessary. To keep HOD well informed at all times.

**EMPLOYMENT VARIABLES**:
To perform any other related duties that are assigned by superior / COO / CEO from time to time.

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM2,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Sungai Petani: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

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