Customer Service Representative

Job Title: Customer Service ExecutiveJob Summary:We are seeking a highly skilled Customer Service Executive to join our team at SummitNext Technologies Sdn Bhd. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer...

Role SummaryWe are seeking a skilled Customer Service Executive to join our team at SummitNext Technologies Sdn Bhd.Key ResponsibilitiesRespond to customer inquiries and gather customer information in a timely manner through various communication channels.Resolve customer complaints to achieve high customer satisfaction.Document and submit customer...

Job Title: QA SpecialistAbout the RoleAt SummitNext Technologies Sdn. Bhd., we are seeking a highly skilled QA Specialist to join our team. This role is pivotal in ensuring that our customer service standards are met and exceeded.ResponsibilitiesCustomer Interaction Monitoring: Evaluate customer interactions through calls, chats, and emails to ensure service...

About the RoleWe are seeking a highly skilled Technical Training Specialist to join our team at SummitNext Technologies Sdn. Bhd. as a Trainer (Customer Service) to provide top-notch support to our clients.Key ResponsibilitiesDevelop and deliver comprehensive training programs for inbound, outbound, and support agents to enhance their skills, knowledge, and...

We are seeking an experienced Team Leader to join our team at SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider in the logistics industry.Key Responsibilities:Operations Management: Ensure all relevant communications, KPIs records, data and reports are updated and recorded for reference.Run projects, deliver action plans and...

Job Title: Team LeaderWe are a leading BPO and Technology Solutions provider, SummitNext Technologies Sdn. Bhd., where innovation meets excellence. We are seeking a talented Team Leader to provide unrivalled support to our clients in the logistics industry.Key Responsibilities:Ensure all relevant communications, KPIs records, data, and reports are updated...

Our client, a leading European manufacturing company, is seeking an experienced General Manager to lead the operations at their new site in Sungai Petani, Malaysia. As a key member of the management team, you will be responsible for driving business growth and profitability while ensuring the highest standards of quality and customer satisfaction.Job...

Job Title: Manufacturing General ManagerOur client, a European manufacturing company, is seeking a dynamic Manufacturing General Manager to lead the operations at their new site in Sungai Petani, Kedah. The successful candidate will be responsible for ensuring production targets and quality standards are met, while implementing and optimizing operational...

Job DescriptionWe are seeking a seasoned Senior Manufacturing Operations Director to lead our Sungai Petani facility and drive operational excellence.Key Responsibilities:Operational ManagementOversee daily operations to ensure production targets and quality standards are met.Implement and optimize operational processes and workflows to improve...

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. As an established automotive dealer with over 15 year of hands on experience, Indah Utara Group has come a long way in providing top quality services...

**Job description** **RESPONSIBILITIES OF THIS ROLE**: **Procurement and Filing**: - Assisting on the data sales entry. - To properly filling all the documentations. - Order processing (Preparing & monitoring the sales order, proforma invoice, invoice before issuing to customer). - Responsible for E-Perolehan system in terms of quotation, purchase order &...

**Responsibility** - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming whatsapp & call -...

Preferably with sales experience in pharmacies and clinics. - Conduct market visits to customers, establishing rapport and promoting our brand and products effectively. - To execute the brand plan and trade strategy within defined accounts. - Responsible for lead generation, identifying new business-building opportunities, and meeting sales targets. -...

2) Provide accurate information regarding products, services, and policies. 3) Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 4) Maintain customer records and update account information as necessary. 5) Identify and assess customers’ needs to recommend suitable products or services. 6) Upsell and...

**THONG GUAN IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY.**: **The Human Resources Department** Thong Guan Industries Berhad Lot 52, Jalan PKNK 1/6, Kawasan Perusahaan Sungai Petani, 08000 Sungai Petani, Kedah, Malaysia.**_Job description_** **Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service...

**Responsibility** - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming whatsapp & call -...

**Requirements** - Diploma or Degree equivalent professional qualification. - Relevant working experience preferably in medical field/customer service/ hotel environment. - Good interpersonal and communication skills with excellent command of English both spoken and written. - Conversant in Mandarin and other local dialect is an added advantage. - Process...

JOB DESCRIPTION Position: Customer Service Personnel Department: Customer Service Reporting Line: Customer Service Manager 1. Position Objective: To achieve total customer service satisfaction. 2. Key Responsibilities & Accountabilities: a) Manage overseas customer service in shipping activities. b) Provide professional, efficient, effective and value-added...

**Responsibilities** - Handling all customer’s queries and complaints and any other issues related to customer service. - Managing the gathering, documentation, analyzing and monitoring customer’s feedback, prepare reports and findings on monthly basis for HOD. - Responsible for all in-patients and out-patients feedback, collate and analyze data to be...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation & logistics industry. Whatsapp :...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**Daily Routine** - To serve as the key liaison person in attending to patients/customers. - To coordinate and work closely with related unit/department to ensure smooth patient journey in the hospital. - To ensure all patients/customers inquiries and requirements are dealt with efficiently and effectively. - To proactively carry out daily hospital &/or...

**Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service Department towards total customer satisfaction in achieving Company’s objectives. **Performance Measures and Standards: CS** a) Number of customers’ complaints (internal/external). b) Courtesy in handling customers. c) Time taken to solve customers’...

We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia. The number of our employees is constantly growing, as is the...