Customer Service Trainer

Trainer - Customer ServiceCompany Overview:We are SummitNext Technologies Sdn. Bhd., a leading provider of BPO and Technology Solutions in Selangor, where innovation meets excellence.This role is focused on developing and delivering training programs for inbound, outbound, and support agents to enhance their skills, knowledge, and...

About UsWe are SummitNext Technologies Sdn. Bhd., a leading provider of BPO and Technology Solutions in Selangor.Job OverviewWe are seeking a talented Customer Service Training Manager to join our team and provide unrivalled support to our clients.ResponsibilitiesDevelop and deliver training programs for inbound, outbound, and support agents, aimed at...

About SummitNext Technologies Sdn. Bhd.We are a leading BPO and Technology Solutions provider located in the heart of PJ, Selangor. Our company is built on the foundation of innovation and excellence, driving us to deliver unparalleled services to our clients.Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team as we embark...

Job Title: Customer Service Ambassador About SummitNext Technologies Sdn BhdWe are a dynamic company committed to delivering exceptional customer experiences. Our team is passionate about providing timely and effective solutions to our customers. Salary PackageThe salary for this role ranges from RM 1,200 - RM 1,400 per month. About the RoleThis is an...

We are a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.As we continue to expand, we require talented individuals to provide unrivalled support to clients as Customer Service Representatives.Job Description:Respond to customer inquiries and obtain customer information in a timely manner through calls, emails,...

Job DescriptionWe are seeking a highly skilled and customer-focused CUSTOMER SERVICE EXECUTIVE to join our team at SummitNext Technologies Sdn Bhd.About the Role:This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have excellent communication skills. As a Customer Service Executive, you will be...

About the RoleWe are seeking a highly skilled Technical Training Specialist to join our team at SummitNext Technologies Sdn. Bhd. as a Trainer (Customer Service) to provide top-notch support to our clients.Key ResponsibilitiesDevelop and deliver comprehensive training programs for inbound, outbound, and support agents to enhance their skills, knowledge, and...

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to clients through various communication channels.The successful candidate will have excellent English and Malay communication skills, both written and verbal, as well...

About UsSummitNext Technologies Sdn Bhd is a forward-thinking organization that values exceptional customer service.Salary: RM 1,200 - RM 1,400 per monthJob SummaryWe are seeking a highly skilled Part-Time Customer Service Representative to join our team. As the first point of contact for our customers, you will provide timely and professional responses via...

Company OverviewSummitNext Technologies Sdn Bhd is a leading provider of Business Process Outsourcing (BPO) and Technology Solutions in Selangor.We are seeking a skilled Quality Assurance Manager for our Customer Service team to ensure exceptional support to our clients.Job ResponsibilitiesEvaluate customer interactions through calls, chats, and emails to...

At SummitNext Technologies Sdn. Bhd., we are on a mission to deliver unparalleled support to our clients, and we need talented individuals like you to join our team as Senior Quality Assurance Specialists.OverviewWe are a leading BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. As we embark on our rapid expansion,...

Company OverviewWe are SummitNext Technologies Sdn Bhd, a dynamic organization that prides itself on delivering exceptional customer experiences.

We are a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.We are seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients.Our ideal candidate will have excellent English and Malay communication skills (written, verbal, listening), a customer-oriented...

About UsWe are SummitNext Technologies Sdn. Bhd., a leading BPO and Technology Solutions provider where innovation meets excellence.

Job Title: Customer Support Team LeadWe are SummitNext Technologies Sdn. Bhd., a renowned provider of BPO and Technology Solutions, where innovation converges with excellence.As we embark on our rapid expansion journey, we are seeking highly skilled professionals to join our team as Customer Support Team Leads in Sungai Petani, Kedah.About the Role:This is...

Company OverviewWe are a dynamic BPO and Technology Solutions provider in PJ, Selangor, where innovation meets excellence. Our team is committed to delivering exceptional services to clients while fostering a culture of growth and teamwork.

Job Title: QA SpecialistAbout the RoleAt SummitNext Technologies Sdn. Bhd., we are seeking a highly skilled QA Specialist to join our team. This role is pivotal in ensuring that our customer service standards are met and exceeded.ResponsibilitiesCustomer Interaction Monitoring: Evaluate customer interactions through calls, chats, and emails to ensure service...

Located in Selangor, SummitNext Technologies Sdn. Bhd. is a leading provider of BPO and Technology Solutions.Job Overview:We are seeking a talented Quality Assurance (QA) Specialist to join our team, providing exceptional support to clients as we continue our rapid expansion.Responsibilities:Monitor customer interactions through calls, chats, and emails to...

We are SummitNext Technologies Sdn. Bhd., a provider of innovative technology solutions and business process outsourcing in Selangor, where we strive for excellence.As a key player in the rapid expansion of our company, we are seeking highly skilled individuals to join our team as an Operations Manager in the logistics industry.Key Responsibilities :Project...

**Responsibility** - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming whatsapp & call -...

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. As an established automotive dealer with over 15 year of hands on experience, Indah Utara Group has come a long way in providing top quality services...

2) Provide accurate information regarding products, services, and policies. 3) Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 4) Maintain customer records and update account information as necessary. 5) Identify and assess customers’ needs to recommend suitable products or services. 6) Upsell and...

**THONG GUAN IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY.**: **The Human Resources Department** Thong Guan Industries Berhad Lot 52, Jalan PKNK 1/6, Kawasan Perusahaan Sungai Petani, 08000 Sungai Petani, Kedah, Malaysia.**_Job description_** **Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service...

**Responsibility** - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming whatsapp & call -...

**Requirements** - Diploma or Degree equivalent professional qualification. - Relevant working experience preferably in medical field/customer service/ hotel environment. - Good interpersonal and communication skills with excellent command of English both spoken and written. - Conversant in Mandarin and other local dialect is an added advantage. - Process...

**Responsibilities** - Handling all customer’s queries and complaints and any other issues related to customer service. - Managing the gathering, documentation, analyzing and monitoring customer’s feedback, prepare reports and findings on monthly basis for HOD. - Responsible for all in-patients and out-patients feedback, collate and analyze data to be...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation & logistics industry. Whatsapp :...

**Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service Department towards total customer satisfaction in achieving Company’s objectives. **Performance Measures and Standards: CS** a) Number of customers’ complaints (internal/external). b) Courtesy in handling customers. c) Time taken to solve customers’...

We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia. The number of our employees is constantly growing, as is the...

**Job description** **RESPONSIBILITIES OF THIS ROLE**: **Procurement and Filing**: - Assisting on the data sales entry. - To properly filling all the documentations. - Order processing (Preparing & monitoring the sales order, proforma invoice, invoice before issuing to customer). - Responsible for E-Perolehan system in terms of quotation, purchase order &...

Order processing and Production Sheet issuing. Ensure details in all order are clear and correct before proceed. - Handle for cash sales order. Ensure cash sales order must be followed procedure strictly. - Ensure all order was completed proceed and key in GPS system before cut off time. - Make good communication in order for delivery in between production,...

Order processing and Production Sheet issuing. Ensure details in all order are clear and correct before proceed. - Handle for cash sales order. Ensure cash sales order must be followed procedure strictly. - Ensure all order was completed proceed and key in GPS system before cut off time. - Make good communication in order for delivery in between production,...

Manage local and overseas sales follow up activities and customer service activities. - Provide efficient and effective support in customer service and sales activities including processing sales orders, invoices etc (local/export). - Manage and maintain a good tracking system. - Arrange shipping and delivery schedules/liaise with Logistics Department (for...