Full-Time Customer Service Associate

We are a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.As we continue to expand, we require talented individuals to provide unrivalled support to clients as Customer Service Representatives.Job Description:Respond to customer inquiries and obtain customer information in a timely manner through calls, emails,...

Job DescriptionWe are seeking a highly skilled and customer-focused CUSTOMER SERVICE EXECUTIVE to join our team at SummitNext Technologies Sdn Bhd.About the Role:This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have excellent communication skills. As a Customer Service Executive, you will be...

About UsWe are SummitNext Technologies Sdn. Bhd., a leading provider of BPO and Technology Solutions in Selangor.Job OverviewWe are seeking a talented Customer Service Training Manager to join our team and provide unrivalled support to our clients.ResponsibilitiesDevelop and deliver training programs for inbound, outbound, and support agents, aimed at...

Trainer - Customer ServiceCompany Overview:We are SummitNext Technologies Sdn. Bhd., a leading provider of BPO and Technology Solutions in Selangor, where innovation meets excellence.This role is focused on developing and delivering training programs for inbound, outbound, and support agents to enhance their skills, knowledge, and...

Company OverviewWe are a dynamic BPO and Technology Solutions provider in PJ, Selangor, where innovation meets excellence. Our team is committed to delivering exceptional services to clients while fostering a culture of growth and teamwork.

We are seeking an experienced Team Leader to join our team at SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider in the logistics industry.Key Responsibilities:Operations Management: Ensure all relevant communications, KPIs records, data and reports are updated and recorded for reference.Run projects, deliver action plans and...

Job Title: Team LeaderWe are a leading BPO and Technology Solutions provider, SummitNext Technologies Sdn. Bhd., where innovation meets excellence. We are seeking a talented Team Leader to provide unrivalled support to our clients in the logistics industry.Key Responsibilities:Ensure all relevant communications, KPIs records, data, and reports are updated...

Job Title: QA SpecialistAbout the RoleAt SummitNext Technologies Sdn. Bhd., we are seeking a highly skilled QA Specialist to join our team. This role is pivotal in ensuring that our customer service standards are met and exceeded.ResponsibilitiesCustomer Interaction Monitoring: Evaluate customer interactions through calls, chats, and emails to ensure service...

Located in Selangor, SummitNext Technologies Sdn. Bhd. is a leading provider of BPO and Technology Solutions.Job Overview:We are seeking a talented Quality Assurance (QA) Specialist to join our team, providing exceptional support to clients as we continue our rapid expansion.Responsibilities:Monitor customer interactions through calls, chats, and emails to...

About the RoleWe are seeking a highly skilled Technical Training Specialist to join our team at SummitNext Technologies Sdn. Bhd. as a Trainer (Customer Service) to provide top-notch support to our clients.Key ResponsibilitiesDevelop and deliver comprehensive training programs for inbound, outbound, and support agents to enhance their skills, knowledge, and...

We are a leading BPO and Technology Solutions provider located in Malaysia, where innovation meets excellence.About Us:SummitNext Technologies Sdn. Bhd. is a dynamic company that specializes in providing unrivalled support to clients in the logistics industry.About the Role:This is an exciting opportunity for talented individuals to join our team as Team...

We are SummitNext Technologies Sdn. Bhd., a provider of innovative technology solutions and business process outsourcing in Selangor, where we strive for excellence.As a key player in the rapid expansion of our company, we are seeking highly skilled individuals to join our team as an Operations Manager in the logistics industry.Key Responsibilities :Project...

Our client, a leading European manufacturing company, is seeking an experienced General Manager to lead the operations at their new site in Sungai Petani, Malaysia. As a key member of the management team, you will be responsible for driving business growth and profitability while ensuring the highest standards of quality and customer satisfaction.Job...

**Responsibility** - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming whatsapp & call -...

**THONG GUAN IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY.**: **The Human Resources Department** Thong Guan Industries Berhad Lot 52, Jalan PKNK 1/6, Kawasan Perusahaan Sungai Petani, 08000 Sungai Petani, Kedah, Malaysia.**_Job description_** **Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service...

Provide courteous and efficient service to customers. - Greet customers and make them feel welcome - Make recommendations to customers - To achieve monthly personal sales target. - Restock items that are running low and maintain proper display appearances - Maintain a clean, organized, and comfortable boutique's environment - Answer customer enquiry,...

**Responsibility** - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming whatsapp & call -...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation & logistics industry. Whatsapp :...

**Daily Routine** - To serve as the key liaison person in attending to patients/customers. - To coordinate and work closely with related unit/department to ensure smooth patient journey in the hospital. - To ensure all patients/customers inquiries and requirements are dealt with efficiently and effectively. - To proactively carry out daily hospital &/or...

**Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service Department towards total customer satisfaction in achieving Company’s objectives. **Performance Measures and Standards: CS** a) Number of customers’ complaints (internal/external). b) Courtesy in handling customers. c) Time taken to solve customers’...

**Responsibilities** - Handling all customer’s queries and complaints and any other issues related to customer service. - Managing the gathering, documentation, analyzing and monitoring customer’s feedback, prepare reports and findings on monthly basis for HOD. - Responsible for all in-patients and out-patients feedback, collate and analyze data to be...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainee,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**Job description** - Job Description: - Manage local and overseas sales follow up activities and customer service activities. - Provide efficient and effective support in customer service and sales activities including processing sales orders, invoices etc (local/export). - Manage and maintain a good tracking system. - Arrange shipping and delivery...

**Job description** **RESPONSIBILITIES OF THIS ROLE**: **Procurement and Filing**: - Assisting on the data sales entry. - To properly filling all the documentations. - Order processing (Preparing & monitoring the sales order, proforma invoice, invoice before issuing to customer). - Responsible for E-Perolehan system in terms of quotation, purchase order &...

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. As an established automotive dealer with over 15 year of hands on experience, Indah Utara Group has come a long way in providing top quality services...

We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia. The number of our employees is constantly growing, as is the...

2) Provide accurate information regarding products, services, and policies. 3) Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 4) Maintain customer records and update account information as necessary. 5) Identify and assess customers’ needs to recommend suitable products or services. 6) Upsell and...

JOB DESCRIPTION Position: Customer Service Personnel Department: Customer Service Reporting Line: Customer Service Manager 1. Position Objective: To achieve total customer service satisfaction. 2. Key Responsibilities & Accountabilities: a) Manage overseas customer service in shipping activities. b) Provide professional, efficient, effective and value-added...