Customer Service and Marketing Agent

**Manage Agent Management Plan** - Prepare Annual Agent Management plan - Prepare Annual Agent Management budget - Set agent recruitment target - Set agent performance indicator target **Manage Agent Recruitment & Hiring** - Ensure agent recruitment plan executed as per plan - Ensure agent recruitment target achieved - Ensure agent hiring process adhere to...

Trainer - Customer ServiceCompany Overview:We are SummitNext Technologies Sdn. Bhd., a leading provider of BPO and Technology Solutions in Selangor, where innovation meets excellence.This role is focused on developing and delivering training programs for inbound, outbound, and support agents to enhance their skills, knowledge, and...

About UsWe are SummitNext Technologies Sdn. Bhd., a leading provider of BPO and Technology Solutions in Selangor.Job OverviewWe are seeking a talented Customer Service Training Manager to join our team and provide unrivalled support to our clients.ResponsibilitiesDevelop and deliver training programs for inbound, outbound, and support agents, aimed at...

Job Summary:We are seeking a skilled Customer Service Training Specialist to join our team at SummitNext Technologies Sdn. Bhd. in Selangor. As a key member of our training department, you will be responsible for developing and delivering comprehensive training programs for inbound, outbound, and support agents. Your goal will be to enhance their skills,...

**Job Summary:**We are seeking a highly skilled and experienced Customer Service Skills Coach to join our team at SummitNext Technologies Sdn Bhd. As a key member of our training team, you will be responsible for developing and delivering comprehensive training programs designed to enhance the skills and knowledge of our customer service agents.**About...

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. As an established automotive dealer with over 15 year of hands on experience, Indah Utara Group has come a long way in providing top quality services...

Job OverviewWe are seeking a skilled Customer Service Trainer - Performance Enhancement Specialist to join our team at SummitNext Technologies Sdn. Bhd.This role involves developing and delivering comprehensive training programs aimed at enhancing the skills, knowledge, and performance of our inbound, outbound, and support agents.

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services. As an...

**THONG GUAN IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY.**: **The Human Resources Department** Thong Guan Industries Berhad Lot 52, Jalan PKNK 1/6, Kawasan Perusahaan Sungai Petani, 08000 Sungai Petani, Kedah, Malaysia.**_Job description_** **Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service...

Overview of the RoleWe are seeking a highly skilled Customer Service Quality Assurance Specialist to join our team at SummitNext Technologies Sdn. Bhd.About the PositionThe ideal candidate will possess excellent analytical skills, attention to detail, and strong problem-solving abilities. They will be responsible for monitoring customer interactions,...

Coordinating company sales activities include dealing with customers and to provide quotation and follow-up of customer orders. - Answer customers’ questions about products and prices. - Liaise effectively with other departments to ensure smooth completion of sales order. - Recommend products to customers, based on customers’ needs and interest. **Job...

1) Provide service to clients’ changing insurance needs by selling AIA products and services: life, health, and disability insurance 2) Create and maintain good rapport with clients by offering good quality services for repeat business and referrals 3) Conduct in-depth reviews of clients’ financial plan, current provision and future aims and assist...

1) Provide service to clients’ changing insurance needs by selling AIA products and services: life, health, and disability insurance 2) Create and maintain good rapport with clients by offering good quality services for repeat business and referrals 3) Conduct in-depth reviews of clients’ financial plan, current provision and future aims and assist...

1) Provide service to clients’ changing insurance needs by selling AIA products and services: life, health, and disability insurance. 2) Create and maintain good rapport with clients by offering good quality services for repeat business and referrals. 3) Conduct in-depth reviews of clients’ financial plan, current provision and future aims and assist...

1) Provide service to clients’ changing insurance needs by selling AIA products and services: life, health, and disability insurance. 2) Create and maintain good rapport with clients by offering good quality services for repeat business and referrals. 3) Conduct in-depth reviews of clients’ financial plan, current provision and future aims and assist...

Company OverviewSummitNext Technologies Sdn Bhd is a leading provider of Business Process Outsourcing (BPO) and Technology Solutions in Selangor.We are seeking a skilled Quality Assurance Manager for our Customer Service team to ensure exceptional support to our clients.Job ResponsibilitiesEvaluate customer interactions through calls, chats, and emails to...

**Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service Department towards total customer satisfaction in achieving Company’s objectives. **Performance Measures and Standards: CS** a) Number of customers’ complaints (internal/external). b) Courtesy in handling customers. c) Time taken to solve customers’...

**Responsibility** - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming whatsapp & call -...

Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks. As an...

Order processing and Production Sheet issuing. Ensure details in all order are clear and correct before proceed. - Handle for cash sales order. Ensure cash sales order must be followed procedure strictly. - Ensure all order was completed proceed and key in GPS system before cut off time. - Make good communication in order for delivery in between production,...