Operations Manager

2 weeks ago


Subang Jaya, Selangor, Malaysia Ericsson Full time

Grow with us:

About this opportunity:

  • Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day to day operational challenges along with customer Team engagement and ensure smooth operations and as per the contract agreements
  • We believe in trust we trust each other to do the right things
  • We believe in taking decisions as close to the product and technical expertise as possible.
  • We believe in creativity trying new things and learning from our mistakes.
  • We believe in sharing our insights and helping one another to build an even better user plane.
  • We truly believe in happiness, we enjoy and feel passionate about what we do and value each other's technical competence deeply

What you will do:

  • Interface between Customer and line management for the account and must ensure high quality of the services to customer.
  • Ensuring KPI / SLA Fulfilment related to Network Surveillance
  • Supporting NOC 24*7 (Shift Basis) Operations and remain as single contact for communication towards customer and MNOs
  • Customer Problem Management drives and selfinitiatives to improve SLAs/process complexity
  • Managing Customer communication and providing relevant details to internal and external stake holders
  • Problem management of Service Desk function and responsible for SLA fulfilment for customer complaints
  • Track of Shift Managers, engineers, their tasks and deliverables
  • Supporting Customer and internal L2 teams in case of warrooms, special events etc. with timely updates of the event
  • Managing Warroom, running incident management from L1 side, creating chronology and initial incident reports in case of critical/major events
  • Interface towards MNOs for NOC governance and reporting

The skills you bring:

  • GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills.
  • Telecom domains like RAN (mandatory), Core (Basic Understanding is Mandatory).
  • Fluent written and verbal communication in English and regional language.
  • Experience: 515 yrs
  • Education: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.

Why Join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone.

You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

We are proud to announce Ericsson Malaysia have been again officially Great Place to Work Certified in 2023.

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

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