Video Streaming Platform Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time
**ポジション: 動画配信サイトのカスタマーサービス(インフルエンサー対応)**

**職務概要**:
動画配信サイトのカスタマーサービス(インフルエンサー対応)は、インフルエンサーやクリエイターとの関係を円滑に管理し、彼らがプラットフォーム上で成功するための支援を提供します。顧客満足度の向上とプラットフォームの成長に貢献することが求められます。

**主な職務内容**:

- インフルエンサーやクリエイターからの問い合わせや要望に対応する。
- インフルエンサーやクリエイターとの関係を構築し、信頼関係を築く。
- インフルエンサーやクリエイター向けのトレーニングやリソースを提供し、彼らのスキルや能力の向上を支援する。
- インフルエンサーやクリエイターからのフィードバックを収集し、適切な部門にフィードバックを提供する。
- プラットフォームのポリシーやガイドラインに関する問い合わせに対応する。
- インフルエンサーやクリエイター向けのイベントやキャンペーンの企画・実施をサポートする。
**必要なスキルと経験**:

- カスタマーサービスや関係構築の経験があることが望ましい。
- 優れたコミュニケーションスキルと対人能力があること。
- プレッシャーの中で効果的に作業できる能力があること。
- インフルエンサーマーケティングやソーシャルメディアの知識があると望ましい。
- チームでの協力や柔軟な対応ができること。
**学歴と言語**:

- 大学卒業以上の学位があることが望ましい。
- 日本語と英語の優れたコミュニケーション能力があること。
**その他**:

- インフルエンサーやクリエイターとの関係を築くために柔軟性と創造性が求められます。
- チームとの協力やプロジェクトの管理能力が重要です。

**Job Type**: Permanent

**Salary**: RM8, RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
Schedule:

- Rotational shift
Supplemental pay types:

- Overtime pay
- Performance bonus
**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Japanese (preferred)
- English (preferred)
Expected Start Date: 04/01/2024
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