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Customer Service

3 months ago

Kota Bharu, Kelantan, Malaysia Rosliza Yaziz NN Holdings Sdn Bhd Full time
**Tanggungjawab**
- Bertanggungjawab menguruskan panggilan masuk dan pertanyaan perkhidmatan pelanggan secara atas talian
- Mengenalpasti dan menilai keperluan pelanggan untuk mencapai kepuasan pelanggan secara atas talian
- Mengendalikan aduan pelanggan, menyediakan penyelesaian dan alternatif yang sesuai dalam had masa; follow-up untuk memastikan penyelesaian.
- Mengesyorkan produk atau perkhidmatan yang pelanggan dan menganalisis keperluan pelanggan.
- Menguruskan urusan jual beli di platform media social
- Menyokong pihak atasan bagi pembangunan jabatan
- Mencipta dan menghasilkan kandungan yang menarik di media social.
- Menyampaikan kandungan secara profesional dan menghiburkan semasa berdepan dengan pelanggan.

**Kelayakan**
- Mempunyai perwatakan yg menarik, ceria dan mesra
- Mahir bercakap
- Kemahiran pengurusan pelanggan yang baik dan pendengar yang aktif
- Mempunyai pengalaman dalam bahagian pengurusan pelanggan
- Cepat belajar dan berdikari mengenai pengetahuan produk

**Salary**: RM1, RM2,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion

Schedule:

- Day shift
- Early shift

Supplemental pay types:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)