Customer Relation Representative

1 week ago


Johor Bahru, Johor, Malaysia Demant Malaysia Pte Ltd Full time

Roles & Responsibilities

  • Attend to customers both walkin and appointments at the branch and engage and establish rapport with customers during waiting time
  • Follow up with customers via calls e.g. reminder calls on their appointment, followup calls with customers on hearing aids usage, KIV cases, birthday wishes etc.
  • Responsible for administrative duties, such as invoicing, payment and tax refunds
  • Assist Audiologists/ Audiometrician in conducting diagnostics tests
  • Manage diagnostics test reports scan, mail / send out, record and reports maintenance
  • Follow up on repairs and collection
  • Responsible for maintaining the branch's image and cleanliness
  • Manage daily clinic operations, cash flow and branch target
  • Ensure stock availability and replenish as necessary
  • Daily input of sales reports

Requirements:

  • Sijil Pelajaran Malaysia & above
  • Some experience in retail sales or in healthcare.
  • Customersoriented
  • Proficient in Microsoft Office
  • Good phone etiquette and communication skills
  • Friendly and able to engage with customers at all levels

Other Information

  • This position is entitled to sales commission based on sales achievement

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Johor Bahru: Reliably commute or planning to relocate before starting work (required)


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