IT Service Delivery Manager

About the opportunityWe are looking for an O2C Associate to join our growing team in Finance based in our shared service centre in our KL office, located in Southgate Commercial CentreResponsibilities: Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues This is a task that can require conflict resolution skills, as it can...

Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey. In our Product Family Cloud-Native Computing you will take over the role as Regional Service Delivery Manager for the region APAC and will be part of the Cloud-Native...

Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong relationships, understanding their business needs, and ensuring alignment between services delivered and client expectations. 2. Stakeholder Communication: Facilitate communication and collaboration among project stakeholders,...

Job Title: Service Delivery ManagerLocation: Kuala Lumpur, MalaysiaCompany: Ssquad Global SolutionsExperience: 7+ YearsPosition Summary:Key Responsibilities: Manage the endtoend delivery of services to clients, ensuring adherence to SLAs and KPIs. Develop and maintain strong relationships with key client stakeholders. Act as the primary point of contact for...

Job OverviewWe seek a creative and detail-oriented service delivery manager to join our business operations department at MSAR. As a service delivery manager, you will be responsible for the smooth delivery to meet project delivery timeline agreed during kick off. The roles starts upon service order sign off until work completion acceptance form signed by...

Role and Responsibilities Customer Relationship andStakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders. Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are also responsible for maintaining high performance...

About Avaya:Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute...

In this role you will be responsible for:Maintaining positive relationships with customers. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets. Identifying customer needs and overseeing service delivery within the business context. Determining ways to...

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make...

Must have: Experience in leading a team of 4-5 in Murex modulesTechnical Skills & Experience Strong technical knowledge and/or platform knowledge (e.g. Murex) Good business domain knowledge in global markets and risk management. More than 7 years track record in developing and delivering global/regional IT capabilities for a multinational/regional company...

Key accountabilities: Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments & continual service improvements. Contributes to forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. Controls...

What a Regional Service Delivery Manager does at HP: Regional Service Delivery Management: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and work to...

Job Purpose:Main Tasks and Responsibilities (with key words):Act as people and functional lead for the ITIL Support Services (Demand-, Incident-, Problem-, Change-, Knowledge-, Asset Management etc.) onsite support, services desk, to ensure high performance service levels Ensure with EndtoEnd process management the best possible performance in quality,...

QualificationsEducation: A relevant degree (Bachelor's or Master's) in Computer Science, Business, Information Technology, Engineering, or related fields with a minimum of 10 years' experience in IT Operations.Certifications: ITIL, PMP, ISO, COBIT, CMMI, etc.Mandatory skillsDesigning ITSM frameworks, transitioning services, and operating within ITIL.Role and...

What a Regional Service Delivery Manager does at HP: Regional Service Delivery Management: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and work to...

Key accountabilities: Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments & continual service improvements. Contributes to forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. Controls...

About the opportunity Maintaining positive relationships with teams by establishing a good line of communication between the team Leads and the company Leading the assigned BPOs in managing conflict, and ensuring the team's processes and tasks are carried out efficiently Develops strategies to promote team member adherence to company regulations and...

About the opportunityWe are looking for an Account Specialist covering the industries of Financial Services & Insurance to be based in Bangsar South. This role will be reporting to the Head, Advertising & Partnerships.At Advertising & Partnerships we are disrupting the online and offline advertising space by offering a full suite of high impact and...

About Us:About Ascentis**Unlock Your Potential with a Growing and Dynamic Company.At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have established ourselves as a trusted partner in servicing regional accounts across 13 countries in Southeast...

Role and Responsibilities Customer Relationship andStakeholder Management: Maintaining positive relationships with business by Initiatingimportant partnerships with internal and external stakeholders. Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are alsoresponsible for maintaining high performance levels...