Customer Service

2 weeks ago

Brickfields, Malaysia Career International FOS Sdn Bhd Full time

Job Summary:

The Player Support Specialist will serve as a key liaison between the company and its gaming community.

This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products.

The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.


Responsibilities:

  • Respond to players' ingame inquiries and provide solutions to issues.
  • Handle and resolve related complaints, suggestions, and consultations.
  • Engage with the players to gather feedback and enhance player's satisfaction.
  • Monitor and report any game anomalies or issues.
  • Collaborate with technical teams to resolve issues promptly.
  • Contribute to the improvement and optimization of existing processes and content.

Requirements:

Language Proficiency:

  • Fluent in both
    Chinese and
    English, with a preference for English proficiency.
  • Ability to communicate effectively with diverse audiences.

Experience and Skills:

  • Minimum of two years of experience in game customer service or a related field.
  • Familiarity with the gaming industry and a passion for anime culture.
  • Extensive gaming experience: familiarity with
    Genshin Impact and
    Honkai: Starail will be considered an advantage.

Personal Attributes:

  • Excellent communication and collaboration skills.
  • Strong service orientation with resilience to stress.
  • Responsible, patient, and details oriented, with a focus on execution and continuous improvement.
  • Ability to support and manage multiple projects simultaneously.

Working Conditions:

  • Ability to work in a fastpaced environment.
  • Flexibility to work in shifts, including weekends and holidays, if required.

Job Types:
Full-time, Permanent

Salary:
From RM4,400.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer service: 2 years (required)

Language:

  • Mandarin (required)
Expected Start Date: 01/12/2024

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