Snr Operations Specialist

2 weeks ago


Klang, Selangor, Malaysia RHB Banking Group Full time
Working Hour

  • Regular Hours


Monday
  • Friday
  • Business Area


Operations
  • Location


Malaysia
  • Selangor
  • Description

Primary Objective:

  • Actively engage stakeholder on ongoing support requirements
  • Manage and monitor bot operations e.g. scheduling and adhoc run
  • Optimise bot utilization in business for optimum performance
  • Provide user support to IPA Process Owners and ensure effective collaboration between business and IT

Key Responsibilities:

  • Actively engage stakeholder on ongoing support requirements
  • Reach out to Process Owner to identify area of improvements in supports provided by IPA.
  • Engage with Process Owner to ensure support expectations are well managed.
  • Manage and monitor bot operations e.g. scheduling and adhoc run
  • Manage schedule, adhoc run, Bot setup, installation, credential management, environment, configurations.
  • Work with IT, Business operation and RPA development team as needed to resolve production related issues and provide future stability.
  • Ensure risk and compliance on Bot managements are adhered to.
  • Optimise bot utilization in business for optimum performance
  • Closely monitor performance of Bots.
  • Perform investigation on exceptions in Bot processes.
  • Provide analysis on Business and System exceptions.
  • Propose ways to minimize exceptions with concrete investigation outcomes.
  • Improvise and manage availability & performance of production environment.
  • Provide user support to IPA Process Owners and ensure effective collaboration between business and IT
  • Respond to Process Owner on issue raised within the agreed timeline.
  • Perform investigation to identify root cause of issues.
  • Troubleshoot and fix issues within the capability of L1 support.
  • Communicate to Process Owners on the status of issues.
  • Notify business with any downtime, ability to switch to BCP during any downtime
  • Ability to be on call and provide offsite support out of office hours, weekend and public holidays.
  • Requirements

Requirements:

Certificate - IT preferred.
- .Net / C++ / C# / MS SQL server added advantage
- .UiPath Developer Certified added advantage

  • More than 5 years' experience in IT support function.
  • Understanding new emerging technologies in automation area
  • UiPath is an added advantage
  • Interpersonal and communication skills
  • Good analytical and problem solving skills
  • Strong knowledge in Windows OS/server functions
  • Strong technical skillsets in problem solving, testing and support
  • Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays
  • Friday
s, Casual Business Wear, Performance Based Rewards

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