Agency Support Executive
2 weeks ago
46271 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary
Job Purpose
This position extends support to our agency force in relation to their customers' inquiries and feedback on policy related alterations and communication.
Key Responsibilities
- Attending to inquiries, feedback and complaints from agents and frontliners related to policy alterations and customers' communication Conduct VoiceofCustomer Survey,
- Involve in data checking and cleaning i.e. contact information to ensure our customers' data are uptodate
- To liaise with customers and agents for refund payment and benefits payout
- Assist in processing financial and nonfinancial related policy alterations
Key Requirements
- Diploma/Degree in any discipline
- Minimum 1 year working experience
- Resultoriented with sense of urgency towards True Customer Centricity
- Good command of spoken and written English
- Willingness to handle high volume workload and extra working hours with OT
We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Note:
Diversity of minds is an integral part of Allianz' company culture.
One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies.
Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
Job ID 46271-
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