Call Centre

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia E-commerce Social Media Platform Full time

Job Descriptions

  • Nature of Business:_
    Established social media platforms for ecommerce in Malaysia_
  • Location: _
    Menara Public Bank 2, Kuala Lumpur_
  • Salary Range: _
    RM2,400 + Fixed Allowance + Incentive_
  • Working Days: _
    5 days & 9hours include break | Rotational shift_

Responsibilities:

  • Manage users (creator, buyer & seller) inquiries via the CRM tool, or direct contact.
  • Identify the root causalities of escalated matters and provide appropriate resolutions to deliver excellent service.
  • Promptly escalate crucial cases to the appropriate authority.
  • Coordinate with other teams or departments to resolve user issues, follow up, and ensure closeloop to all escalations.
  • Identifying ongoing issues, eliminating repeat complaints, and reducing escalation rates to enhance the operating process and improve overall customer experience.
  • Respond to internal and external user escalations quickly, proficiently, and professionally while meeting specific quality expectations.
  • Attach to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
  • Support adhoc projects and initiatives per business needs.

Requirements:

  • Min Diploma & above
  • At least 1.5 year experience in Customer Service.
years old

  • Able to speak English fluently
  • Able to follow shift & friendly & love to communicate

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
RM2, RM2,800.00 per month

  • Call Centre Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CTIC CORPORATION SDN BHD Full time

    List-ID: Today 16:44**Job Description**:- Call Centre AssistantTempat : B-01-13a, Damai Hillpark, Jalan Damai Perdana 6/1f, Bandar Damai Perdana, 56000 Cheras, Kuala Lumpur.Kelayakan:- Minimum Spm.- Kemahiran Komunikasi Yang Baik Terutamanya Bahasa Malaysia Dan Bahasa Inggeris.- Kemahiran Interpersonal Yang Baik Serta Celik Komputer.- Pengalaman Tidak...

  • Call Centre Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BARAKAH PARTNERS Full time

    CALL CENTRE OFFICER Job Descriptions : 1. On a daily basis, make call interact with customers. 2. They identify the information. 3. This can include handling any customer issues, questions, account concerns, and delinquency management. 4. Follow scripts while talking with customers, process payments, and handle delinquent accounts.Job Requirements :1....

  • Call Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BPO Sdn Bhd Full time

    Customer Service (Call Centre position)Location :Menara Public Bank 2, Jalan Raja Chulan, KLWorking days: 5 days (rotational shift - 11:00 am to 11:00 pm)Nature of business :Established global E-commerce contact center platform in MalaysiaSalary range: Basis RM2, fix allowance +Attendance incentive, KPI allowance (can ask during interview)Requirements:...

  • Call Centre Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BPO Sdn Bhd Full time

    Job descriptionCustomer Service (Call Centre position)Location :Menara Public Bank 2, Jalan Raja Chulan, KLWorking days: 5 days (rotational shift - 11:00 am to 11:00 pm)Nature of business :Established global E-commerce contact center platform in MalaysiaSalary range: Basis RM2, fix allowance +Attendance incentive, KPI allowance (can ask during...

  • Executive Call Centre/ Contact Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    Job Highlights: Close to LRT/MRT station Start ASAPResponsibilities: To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional...

  • Bank Call Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Seneth Business Services Full time

    Assalamualaikum,Cth:- Title : (Khidmat Perunding Pelanggan)- Nama Penuh : Nisa bt Hassan- Umur : - Tarikh boleh hadir ke temuduga : 00:00:24( Pengambilan untuk cawangan Kuala Lumpur)**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Berusia - Memiliki Minima SPM (Jika GAGAL SPM bawa SLIP SPM sebagai bukti ya)- Tiada pengalaman Call...

  • Call Centre Operator

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JOBBUILDER Full time

    JOB RESPONSIBILITIES To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional manner. Able to work both independently in a team...

  • Inbound Call Centre Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position:Inbound Call Centre ExecutiveIndustry: InsuranceLocation: Tun Razak Exchange, Kuala Lumpur (Nearby MRT TRX station)Employment Type:12-Months Contract (renewable/conversion to Permanent based on performance)Working Days/ Hours: Monday to Friday / 8.30 am to 6.00 pmSalary: Up to RM 3,200 (based on education level and call centre experiences)Other...

  • Call Centre Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position:Call Centre ExecutiveIndustry: BankingWorking Location: Kuala Lumpur / Petaling Jaya (_Walking Distance to Train Station_)Working Hours:Monday - Friday _(Staggered Working Hours in between 8 AM to 9 PM - 8 Hours Working with 1 Hour break)_Employment Type: 3 Months Contract (renewable/convertible to Permanent based on Performance)Reporting Date: 11th...

  • Experience in Customer Service Call Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHQM Full time

    Working location: Near Monorail Raja ChulanWorking hours: office hours (8.30am - 5.30pm)Job details: Attend to all manner of customers' queries, purchase and renew of insurance at the Contact Centre.Requirements: Mandatory for experience in call centre ONLY Malaysian only Below 40 years old are applicable to apply Minimum DiplomaBasic salary: RM2,800

  • Call Centre Team Leader

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time

    Requirements: Diploma or Degree holder in Management or training in team leading is a plus. Proven work experience as a team leader or supervisor. Excellent communication and leadership skills. A patient, responsible, discipline and empathetic attitude. Strong time management and organizational skills. Adaptability and flexibility. Comfortable working in...

  • Magic Call Centre Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously.What will I be doing?A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Process all incoming and outgoing calls accurately and courteously Records and...

  • Customer Service Call Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BPO Sdn Bhd Full time

    Customer Service (Call Centre position)Location :Menara Public Bank 2, Jalan Raja Chulan, KLWorking days: 5 days (rotational shift - 11:00 am to 11:00 pm)Nature of business :Established global E-commerce contact center platform in MalaysiaSalary range: Basis RM2, fix allowance +Attendance incentive, KPI allowance (can ask during interview)Requirements:...

  • M'bank Call Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia North Business Services Full time

    Assalamualaikum,Saya Cik Nisa dari HR departmentCth:- 1) Nama Penuh **:Nisa bt Hassan**:- 2) Umur **: **:- 3) Tarikh boleh hadir ke temuduga **:00:00:24**- Pengambilan untuk branch Kuala Lumpur sahaja**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Minima SPM (Jika GAGAL SPM bawa SLIP SPM)Sijil SPM (jika tidak ada sijil SPM bawa...

  • Recruiment Call Centre Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AXIS RECRUITMENT Full time

    Join our international team and as we are seeking intelligent and capable colleagues in our Kuala Lumpur office.DUTIES: Outbound and Inbound calls to work seekers/clients Customer Service calls Sales calls Customer Resource Management Professional outbound calling roleREQUIREMENTS: Diploma /Degree or equivalent professional qualification Minimum 1 2 years'...

  • Inbound Call Centre Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position:Inbound Call Centre ExecutiveWorking Location: Kuala Lumpur / Petaling Jaya (_Walking Distance to Train Station_)Working Hours:Monday - Friday _(Staggered Working Hours in between 8 AM to 9 PM - 8 Hours Working with 1 Hour break)_Employment Type: 3 Months Contract (renewable/convertible to Permanent based on Performance)Reporting Date: 21st August...

  • Bank Call Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Beansh Business Services Sdn Bhd Full time

    Assalamualaikum,Saya Cik Nisa dari HR departmentCth:1) Title : (Khidmat Perunding Pelanggan Bank)2) Nama Penuh : Nisa bt Hassan3) Umur : 4) Tarikh boleh hadir ke temuduga : 00:00:23- Pengambilan untuk cawangan Kuala Lumpur**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Minima SPM (Jika GAGAL SPM bawa SLIP SPM sebagai bukti...

  • Banking Call Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Seneth Business Services Full time

    Assalamualaikum,Cth:- Title : (Khidmat Perunding Pelanggan)- Nama Penuh : Nisa bt Hassan- Umur : - Tarikh boleh hadir ke temuduga : 00:00:24( Pengambilan untuk cawangan Kuala Lumpur)**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Minima SPM (Jika GAGAL SPM bawa SLIP SPM sebagai bukti ya)Sijil SPM (jika tidak ada sijil SPM bawa...

  • Bank Call Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia North Business Services Full time

    Assalamualaikum,Saya Cik Nisa dari HR departmentCth:- 1) Nama Penuh **:Nisa bt Hassan**:- 2) Umur **: **:- 3) Tarikh boleh hadir ke temuduga **:00:00:24**- Pengambilan untuk branch Kuala Lumpur sahaja**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Minima SPM (Jika GAGAL SPM bawa SLIP SPM)Sijil SPM (jika tidak ada sijil SPM bawa...

  • Bank Call Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia North Business Services Full time

    Assalamualaikum,Saya Cik Nisa dari HR departmentCth:- 1) Nama Penuh **:Nisa bt Hassan**:- 2) Umur **: **:- 3) Tarikh boleh hadir ke temuduga **:00:00:24**- Pengambilan untuk branch Kuala Lumpur sahaja**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Minima SPM (Jika GAGAL SPM bawa SLIP SPM)Sijil SPM (jika tidak ada sijil SPM bawa...