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Service Crew

3 months ago

George Town, Penang, Malaysia Lifework HR Services Sdn Bhd Full time

Position Overview:

Responsibilities:

  • Greet and welcome guests in a friendly and courteous manner.
  • Present menus to guests and provide detailed information on menu items, including specials and beverage options.
  • Take accurate food and drink orders from guests and ensure prompt and accurate entry into the POS system.
  • Relay orders to the kitchen and ensure timely and accurate delivery of food and beverages.
  • Assist with setting tables and arranging table settings to create an inviting and comfortable dining atmosphere.
  • Ensure the cleanliness and tidiness of the dining area, including tables, chairs, and service stations.
  • Respond promptly and professionally to guest inquiries, concerns, and complaints, and escalate issues to the manager, if necessary.
  • Provide exceptional service by anticipating guest needs, offering recommendations, and ensuring guest satisfaction throughout their dining experience.
  • Upsell food and beverage items and promote daily specials to maximize revenue.
  • Process guest payments and handle cash transactions accurately.
  • Collaborate with kitchen staff and other restaurant team members to ensure smooth and efficient service.
  • Follow all safety and sanitation procedures to maintain a clean and hygienic working environment.
  • Adhere to company policies and standards regarding guest service, conduct, and appearance.

Qualification required:

Previous experience as a waiter/waitress or in a similar customer service role is preferred but not required.

  • Excellent communication and interpersonal skills.
  • Positive attitude and ability to work well in a fastpaced environment.
  • Strong attention to detail and accuracy.
  • Ability to multitask and prioritize tasks effectively.
  • Knowledge of food and beverage menus and ability to make recommendations.
  • Ability to work well as part of a team.
  • Flexibility to work evenings, weekends, and holidays, as required.
  • Physical stamina and the ability to stand for long periods and lift heavy trays or objects.
  • Basic math skills for handling cash transactions and calculating bills.
  • Food handling and safety certification is a plus.

Salary:
RM1, RM2,200.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • 1. Current Salary
  • Expected Salary
  • Notice Period
  • Reason for leaving