Customer Relations Assistant Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Best World Lifestyle Sdn Bhd Full time
**職責:**
- 管理櫃檯的日常運作,包括:
- 庫存管理:監控庫存變動,根據促銷和銷售預測訂購/補充庫存。
- 樓層管理。
- POS/發票、網購自提。
- 客戶服務。
- 預訂店內設施。
- 領導和管理客戶服務人員團隊以提供優質服務:
- 負責排班、評估績效、提供回饋、指導和激勵團隊。
- 成為品牌大使,擁有強大的現場影響力,確保團隊的安全。
- 維持高標準的儀容和符合我們品牌形象的得體行為。
- 增強店內體驗並最大限度地提高銷售轉換率。
- 處理客戶回饋並在必要時提供服務補救。
- 與經銷商建立定期聯繫並維持健康的關係。
- 管理店內公司資產:
- 保持視覺行銷和店內 POSM 保持最新狀態,並確保客房服務符合標準。
- 管理和執行店內活動:
- 與行銷部門密切合作,執行銷售和促銷活動。
- 主動提出建議以增加商店客流量。
- 根據商定的 KPI 追蹤和報告商店績效。
- 必要時協助領導安排、搭建攤位。

**要求:**
- 分鐘。 SPM 級別
- 分鐘。 3年零售/美容產業相關管理經驗
- 得體且積極的態度
- 個性開朗、外向、善於交際,具有良好的人際互動與客戶服務能力
- 精通 MS Office。
- 帶領團隊的經驗
- 願意在所有店內舉措和活動中以身作則
- 以結果為導向,適應力強,靈活,能夠在壓力和挑戰性的情況下很好地工作
- 按計劃輪換
- 活動管理經驗具有附加價值
- 能夠執行輪班工作,包括週末並願意在零售時間工作
- 地鐵站距離公司僅幾步之遙
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