IT Helpdesk Support

1 week ago


Puchong New Village, Malaysia Smartrend Recruitment & Consultancy Full time

Overview:

  • Provide technical assistance and support to endusers within an organization.
  • Ensure that computer systems, hardware, software, and related technologies are functioning effectively to meet the needs of the users.

Key Responsibilities:

  • Performing remote troubleshooting through diagnostic techniques and relevant questions.
  • Determining the best solution based on the issue and details provided by customers.
  • Walk the customer through the problemsolving process.
  • Identify and escalate unresolved issues to related parties or next level support.
  • Provide support to technical team on site.
  • Responsible and acting as ticket owner to monitor the progress of the next level support to comply in within SLA agreement.
  • Provide accurate information on IT products or services.
  • Create, update and record events, problems and the resolution in logs and ticketing system.
  • Followup and update customer status and information.
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest improvements to procedures.
  • Prepare data and monthly report for management when necessary.
  • Complete any other tasks as assigned by superior.
  • Can work on shift.

Requirements:

  • Bachelor's Degree, Diploma/Adv. Diploma, Professional Certificates in computer science & IT and electronic
  • Minimum years of experience is 2 years
  • Fresh graduates are welcome to apply
  • Must have knowledge in computer Operating Systems, Microsoft Office and other Computer based Software
  • Have some knowledge or experience in works related to CCTV System, Access Control and Networking is an added advantage
  • Good in communication skills and fluent in English and Bahasa Malaysia
  • Attend technical training and being able to transfer knowledge within teams.

Job Types:
Full-time, Permanent, Fresh graduate

Salary:
RM2, RM3,000.00 per month

Application Question(s):

  • How many years of experience do you have as an IT Helpdesk Support?
  • Do you have knowledge in computer Operating Systems, Microsoft Office and other Computer based Software?
  • Can you work in shift?

Ability to Commute:

  • Puchong (required)

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