![Smartrend Recruitment & Consultancy](https://media.trabajo.org/img/noimg.jpg)
IT Helpdesk Support
1 week ago
Overview:
- Provide technical assistance and support to endusers within an organization.
- Ensure that computer systems, hardware, software, and related technologies are functioning effectively to meet the needs of the users.
Key Responsibilities:
- Performing remote troubleshooting through diagnostic techniques and relevant questions.
- Determining the best solution based on the issue and details provided by customers.
- Walk the customer through the problemsolving process.
- Identify and escalate unresolved issues to related parties or next level support.
- Provide support to technical team on site.
- Responsible and acting as ticket owner to monitor the progress of the next level support to comply in within SLA agreement.
- Provide accurate information on IT products or services.
- Create, update and record events, problems and the resolution in logs and ticketing system.
- Followup and update customer status and information.
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest improvements to procedures.
- Prepare data and monthly report for management when necessary.
- Complete any other tasks as assigned by superior.
- Can work on shift.
Requirements:
- Bachelor's Degree, Diploma/Adv. Diploma, Professional Certificates in computer science & IT and electronic
- Minimum years of experience is 2 years
- Fresh graduates are welcome to apply
- Must have knowledge in computer Operating Systems, Microsoft Office and other Computer based Software
- Have some knowledge or experience in works related to CCTV System, Access Control and Networking is an added advantage
- Good in communication skills and fluent in English and Bahasa Malaysia
- Attend technical training and being able to transfer knowledge within teams.
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
RM2, RM3,000.00 per month
Application Question(s):
- How many years of experience do you have as an IT Helpdesk Support?
- Do you have knowledge in computer Operating Systems, Microsoft Office and other Computer based Software?
- Can you work in shift?
Ability to Commute:
- Puchong (required)
-
IT Helpdesk Support
2 weeks ago
Puchong, Malaysia Smartrend Recruitment & Consultancy Full time**Overview**: - Provide technical assistance and support to end-users within an organization. - Ensure that computer systems, hardware, software, and related technologies are functioning effectively to meet the needs of the users. **Key Responsibilities**: - Performing remote troubleshooting through diagnostic techniques and relevant questions. -...
-
IT Support
1 week ago
Puchong New Village, Malaysia ProppyApp Sdn Bhd Full timeTo maintain and ensure system security Perform IT preventative maintenanceJob Requirement Prior experience in tech support, desktop support, or a similar role. Proficiency in Windows OS environments. Good understanding of computer systems, mobile devices and other tech products. Attention to detail and good problemsolving skills. Practical knowledge of the...
-
Application Support Consultant
1 week ago
Puchong New Village, Malaysia BOSS SOLUTIONS GLOBAL SDN BHD Full timeFocus on building Customer Relationship:- Exposure to different industry and practices:Family-like workplace that built on common goals:- Position available for Indoor and Outdoor ASCAs an Application Support Consultant, you will help our Customers to solve enquiry arise from our Solution in an efficient and accurate manner. You will be the company's front...
-
IT Support
3 weeks ago
Puchong, Malaysia ProppyApp Sdn Bhd Full timeTo maintain and ensure system security - Perform IT preventative maintenance **Job Requirement** - Prior experience in tech support, desktop support, or a similar role. - Proficiency in Windows OS environments. - Good understanding of computer systems, mobile devices and other tech products. - Attention to detail and good problem-solving skills. - Practical...
-
IT Helpdesk Support
2 weeks ago
Puchong, Malaysia BTC Recruitment Malaysia Full time2. Performing remote troubleshooting through diagnostic techniques and relevant questions. 3. Determining the best solution based on the issue and details provided by customers. 4. Walk the customer through the problem-solving process. 5. Identify and escalate unresolved issues to related parties or next level support. 6. Provide support to technical...
-
IT Helpdesk Support
2 weeks ago
Puchong, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timemedia, and other platform allowed by the management. 2. Performing remote troubleshooting through diagnostic techniques and relevant questions. 3. Determining the best solution based on the issue and details provided by customers. 4. Walk the customer through the problem-solving process. 5. Identify and escalate unresolved issues to related parties or...
-
IT Digital Marketing
1 week ago
Puchong New Village, Malaysia MTREE HOTEL | PUCHONG Full timeJob descriptions: Managing and supporting a wide range of IT Project & Services including infrastructure support, helpdesk, technical support and networking. Determine and adapt business requirements for IT solutions that support the business needs of organizations across the IT infrastructure. To install and configure hardware, software, networks, printers,...
-
IT Digital Marketing
1 week ago
Puchong New Village, Malaysia MTREE HOTEL | PUCHONG Full timeJob descriptions: Managing and supporting a wide range of IT Project & Services including infrastructure support, helpdesk, technical support and networking. Determine and adapt business requirements for IT solutions that support the business needs of organizations across the IT infrastructure. To install and configure hardware, software, networks, printers,...
-
IT Sales
1 week ago
Puchong New Village, Malaysia IT Consulting Company Full timeDuties: Responsible to manage, lead and drive discussions with potential partners and clients. Providing sales and marketing support to partners and clients. Required to independently generate proposals and quotations according to company's standards with minimum supervision. To achieve that you are required to have a deep understanding of products and...
-
Network Operation Center Manager
1 week ago
Puchong New Village, Malaysia Fortesys Sdn Bhd Full timePosition Overview:As the Network Operations Center (NOC) Manager, you will be responsible for overseeing the day-to-day operations of our NOC team and handling internal process (RMA, L1 Support & Escalation Support).This role is pivotal in maintaining our reputation for reliability and responsiveness. If you're a strategic thinker with a passion for...
-
Mis Executive/officer
1 week ago
Puchong New Village, Malaysia ALL IT Hypermarket Sdn Bhd Full timeLocation: Bandar Kinrara (Puchong) - ALL IT Hypermarket HQ**Able to start work within a short period of time will add as an advantage.Responsibilities: Provide firstlevel IT support to internal users. Assist in implement, maintain and troubleshoot on MIS systems (computer hardware & software, servers, printers, network infrastructures, internet services,...
-
Mis Executive/officer
1 week ago
Puchong New Village, Malaysia ALL IT Hypermarket Sdn Bhd Full timeLocation: Bandar Kinrara (Puchong) - ALL IT Hypermarket HQ**Able to start work within a short period of time will add as an advantage.Responsibilities: Provide firstlevel IT support to internal users. Assist in implement, maintain and troubleshoot on MIS systems (computer hardware & software, servers, printers, network infrastructures, internet services,...
-
Operation Executive
1 week ago
Puchong New Village, Malaysia ALL IT Hypermarket Sdn Bhd Full timeTo review and monitor the daily retail operation of outlets To perform and support operations pertaining to outlet operations, stock counts, exhibitions, marketing events and opening of new outlets To conduct internal operational audits, review audit results and recommend for process improvement as and when required To carry out investigation or special...
-
Operation Executive
1 week ago
Puchong New Village, Malaysia ALL IT Hypermarket Sdn Bhd Full timeTo review and monitor the daily retail operation of outlets To perform and support operations pertaining to outlet operations, stock counts, exhibitions, marketing events and opening of new outlets To conduct internal operational audits, review audit results and recommend for process improvement as and when required To carry out investigation or special...
-
Operation Executive
1 week ago
Puchong New Village, Malaysia ALL IT Hypermarket Sdn Bhd Full timeTo review and monitor the daily retail operation of outlets To perform and support operations pertaining to outlet operations, stock counts, exhibitions, marketing events and opening of new outlets To conduct internal operational audits, review audit results and recommend for process improvement as and when required To carry out investigation or special...
-
Marketing Officer
1 week ago
Puchong New Village, Malaysia ALL IT Hypermarket Sdn Bhd Full timeResponsibility: Ideate various types/formats of engaging and highquality content. LIVE Host for on ground Marketing events as well as for TikTok, Shopee and other market places, when required. Stay updated with the latest trends and best practices, constantly exploring fresh ideas and approaches to enhance the strategy and keep it dynamic and relevant...
-
Content Creator Live Host
1 week ago
Puchong New Village, Malaysia ALL IT Hypermarket Sdn Bhd Full timeResponsibility: Research, plan & create various types/formats of engaging and highquality content (E.g. live, video, post, contest & etc.). Host for event / live at various marketing channels. Ensure the creative is aligned with our brand's image, voice and values. Creatively promote our products and services across all social media and marketing channels....
-
Sales Executive
1 week ago
Puchong New Village, Malaysia ARK IT GLOBAL SDN BHD Full timeResponsibilities- speak to customers, either face to face or over the phone.- carry out cold-calling in order to create interest in products and services, generate new business leads and arrange meetings.- prepare proposal and quotation for customer- meet sales targets and profit margin set by managers and contribute to team targets.- identify and develop...
-
Account Officer
1 week ago
Puchong New Village, Malaysia ALL IT Hypermarket Sdn Bhd (HQ) Full timeLocation: Bandar Kinrara, PuchongJob Highlights Good work life balance Helpful & supportive superior and team members Stable company, hence your job is secured Handle accounting related duties, namely; Perform daytoday financial transactions, including verifying, classifying, and recording accounts payable data Process outgoing payments Generate reports...
-
IT Helpdesk
2 weeks ago
Puchong, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**KEY ACCOUNTABILITIES / RESPONSIBILITIES (For this Job)** - Performing remote troubleshooting through diagnostic techniques and relevant questions. - Determining the best solution based on the issue and details provided by customers. - Walk the customer through the problem-solving process. - Identify and escalate unresolved issues to related parties or next...