Area Manager Northern

2 weeks ago


George Town, Penang, Malaysia Woodpeckers Group Sdn Bhd Full time
Part 1 -Primary roles of the job which are measurable and may be used as part of KPIs

  • Effectively manage P&L within allocated budget to affect and improve a profitable performance for the area
  • To ensure all outlets adhere to all company SOP and policies
  • Develop an effective network of communication across the area to ensure shared knowledge and understanding of the business activity in their area, and report to the Group Operations Manager
  • To lead, train and motivate ground staffs, provide a twoway communication and develop an ownership environment with emphasis in motivation and teamwork.
Part - Secondary roles which supports the primary roles above

  • Conduct regular visits to outlets to understand ground issues and to align ground staffs on the initiatives and goals set by the Company is met
  • Conduct monthly or regular shop audits to ensure food quality and customer service standards are met and company procedures are complied
  • Motivate, encourage and support outlet staffs to help them maximise resources and achieve their targets
  • Provide guidance and training to outlet supervisors to manage the outlets and act as a focal point of information between the HQ and the outlet
  • Spend time coaching supervisors and outlet staffs, identify talents, to provide them with the relevant training to develop their skillsets
  • Monitor competitor activity within the area and liaise with the Group Operations Manager making recommendations and putting action planning to maximise sales and profit opportunities
  • Maintain and increase customer service standards and drive team performance
  • Oversee maintenance issues
  • Aware of market trend, and monitor what the competitors are doing, creating local store marketing to improve sales to meet individual outlet target.

JOB COMPETENCIES / REQUIREMENTS:

Qualification
Diploma in Business Administration, Retail or Hospitality Management.

Experience

  • At least 4 years of working experience in retail F&B
  • 1 to 2 years' experience in managerial role in retail F&B
  • Experience in opening new stores.

Skills & Knowledge

  • Having the knowledge working with various computer programs (Microsoft Office, POS)
  • Ability to spot and resolve problems proactively and efficiently
  • Communication and leadership skills in managing and motivating teams
  • Strong communicator with excellent verbal and written skills
  • Strong influencing skills
  • Passionate about F&B retail
  • Excellent customer service mentality
  • Adaptable to change
  • High standards of personal presentation
  • Valid driving license with own transport

Behavioral Traits - State the type of personality required to fit the job

  • Selfmotivated and always think positively
  • Good executor
  • Multitasker and able to work under pressure
  • Able to respond quickly

Pay:
RM2, RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Weekend jobs

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have any experience in new Store/Outlet opening?
  • What is your current salary?
  • What is your expected salary?

Experience:

  • Retail F&B: 4 years (preferred)
  • Managerial Role in F&B: 1 year (preferred)


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